Technical Success Manager

Chargebee Technologies Private Limited • Salt Lake City, UT

33d

About The Position

As a Technical Success Manager (TSM), you will ensure that customers unlock the full value of the Chargebee platform. You will work hand-in-hand with Account Managers and internal stakeholders to develop a deep understanding of each customer’s organizational needs. Serving as both the technical point of contact and a trusted strategic advisor throughout the post-sale journey, you will build lasting relationships and help customers achieve long-term success with Chargebee.

Requirements

• 2+ years of work experience as a Technical Success Manager, Solutions Consultant, Sales Engineer, or similar role, preferably managing mid-market or enterprise customers.
• Analytical skills required to zoom out and solve for customer use-cases.
• Familiarity with SaaS products/businesses and in web development languages/APIs, with a strong ability to troubleshoot and resolve technical issues.
• Strong ability to understand customer needs and deliver solutions that are effective in the long term.
• Exceptional oral and written communication skills, with the ability to interact effectively with developers, product managers, and senior business leaders.
• Strong analytical and problem-solving skills, with a knack for addressing challenges creatively and effectively.
• Strong project management skills.
• Proven stakeholder management skills.

Nice To Haves

• Excellent presentation skills, with a proven track record of delivering engaging and informative presentations to a variety of audiences.
• Knowledge of AI products and familiarity with tools such as ChatGPT, Claude, Gemini, etc.
• Hands-on experience with web development technologies and APIs and iPaaS tools
• Experience working with global teams and across several time zones.
• Experience in cross-functional collaboration with Product, Support, Engineering and Marketing teams
• Bachelor’s degree preferred.

Responsibilities

• Serve as the primary technical single point Of contact (SPOC) for all assigned enterprise and strategic accounts.
• Gain expert knowledge of our products and the technical solutions offered to customers, ensuring you can address inquiries and provide insightful advice wherever required
• Develop a comprehensive understanding of the customer’s users, tech stack, business practices, and operating environments to tailor technical solutions effectively.
• Partner with your Account Manager to be accountable for the growth, retention, and customer satisfaction of the portfolio assigned to you, through your technical prowess.
• Build and maintain strong relationships with customers, establishing yourself as a trusted technical partner committed to their success.
• Conduct proactive reviews of customers’ workflow setup and determine how Chargebee’s evolving product aligns with customers’ strategic objectives.
• Participate in Quarterly Business Reviews (QBRs) with Account Managers to discuss account health, progress, and strategies for customer growth and retention

Benefits

• Health & Wellness: Robust coverage and access to programs to support your physical and mental well-being.
• Financial Security: Initiatives to help you build long-term financial stability.
• Work-Life Balance: Flexible options and resources to help you thrive both professionally and personally.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level