Technical Staff Engineer - Applications

Microchip Technology Inc. • Austin, TX

3d • Hybrid

About The Position

Microchip is hiring for an Applications Engineer in the Networking Communication Group. The Applications Engineer will be supporting Ethernet, PCIe and USB products. The Applications Engineer enables the customers to be successful using Microchip products. They do this in the following ways: Coordinate with the global sales organization to ensure they have the material needed to answer customer questions. Generate and present training material on Microchip products to customers, distributors, partners and internal Microchip support teams. Answering questions from Field Sales engineers and customers during the development process. Creating collateral that improves the user experience for the user. This includes: Application Notes Knowledgebase Articles Technical Training Slides Implementation Manuals Identifying gaps in the current enablement material, and proactively setting goals to address the gaps observed while supporting customers. Creating high level requirements to the development teams that can improve the customer experience with new product development.

Requirements

• Bachelors of Science or equivalent in Electrical Engineering, Computer Science, Computer Engineering or related fields with 10+ years of relevant experience.
• Strong Knowledge of communication protocols and wired signaling concepts.
• Strong experience in customer support and customer enablement.
• Knowledge of large and small group technical training techniques.
• Knowledge of program management and project management techniques.

Responsibilities

• Coordinate with the global sales organization to ensure they have the material needed to answer customer questions.
• Generate and present training material on Microchip products to customers, distributors, partners and internal Microchip support teams.
• Answering questions from Field Sales engineers and customers during the development process.
• Creating collateral that improves the user experience for the user.
• Identifying gaps in the current enablement material, and proactively setting goals to address the gaps observed while supporting customers.
• Creating high level requirements to the development teams that can improve the customer experience with new product development.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior