Onsite Technical Specialist

Navanta, LLC•Oklahoma City, OK

17h•Onsite

About The Position

The Onsite Solutions Specialist is a staff position that provides technical support assisting end-users with their day-to-day technical issues and support for our project-related tasks that require an onsite presence. Frequent and extended travel is required for this position.

Requirements

Advanced understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
Intermediate understanding of principles and theories of network systems and management.
Advanced understanding of Internet technologies and products.
Advanced understanding of electrical safety procedures.
At least two years of technical work experience or equivalent education.
At least two relevant technical certifications (e.g. A+, Network+ and Security+) or equivalent experience.
A demonstrated propensity towards and proficiency with customer end-user interaction.

Nice To Haves

Associate’s (or higher) degree in a computer science-related field.
Four or more years of technical work experience.
Four or more relevant technical certifications (e.g., A+, Network+, and Security+).

Responsibilities

Under limited supervision, provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in person at a client site or, occasionally, in a call center environment.
Acts as an onsite representative for Navanta to end-users for tasks requiring an in-person presence.
Performing assigned onsite tasks, interacting in a personable fashion with end-users, relaying discovered issues onsite to the appropriate parties within Navanta to ensure a ticket is created and the issue is being addressed, and providing technical assistance, when necessary.
Communicate all aspects of the onsite project, experience, and interaction with the senior technician, supervisor, manager, or project manager sponsoring the project.
Assist less experienced technicians with technical problems they encounter.
Clearly communicate technical solutions in a user-friendly, professional manner and assist junior technicians in doing the same.
Follow defined procedures and policies to resolve recurring tasks.
Involve senior technicians/management on more sensitive or complex end-user problems.
Perform related work as required.