Technical Specialist
About The Position
MCA, your trusted advisor for wireless communications, data, and security is seeking a Technical Specialist to support the Network Infrastructure Solutions (NIS) team in our Data division located in our Durham, NC office. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.
Requirements
- Skill sets include customer service, time management, computer skills, and good interpersonal skills.
- Positive attitude, strong attention to detail, strong communication skills, high level of technical aptitude, being highly motivated, professional, courteous and dependable.
Responsibilities
- Assist in all phases of the configuration of WWAN products.
- SIM routers and gateways
- Perform firmware updates
- Provision routers and gateways
- Provide troubleshooting for configuring WWAN routers and gateways.
- Monitor ticket system and remote assets
- Interact with customers (internal and external) and vendors via phone and email correspondence
- Provide customer service
- Provide technical support
- Create and triage Cases/RMAs
- Assist in other departments as needed.
Benefits
- Medical
- Dental
- Vision
- 401K
- PTO
- Holiday Pay
- Education Incentives
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
