Technical Specialist

Gypsum Management and Supply•Los Angeles, CA

2d•$59,600 - $77,400•Onsite

About The Position

Effectively teach, train, and convert the customer base in the covered market on the value, service, and merits of Ames Tools. Converting sold tool users, banjo users, and hand finishers to the Ames rental model. Effectively growing the market they oversee to the prescribed tool and taper goals that Ames has set each year. Using the features and benefits of Ames tools and merchandise model to aggressively write sales orders for merchandise to be sold through the stores or delivered when applicable.

Requirements

High school diploma or general education degree (GED) and four plus years related experience.
Must be at least 18 years of age.
Outstanding skills in customer service, suggestive selling skills, financial acumen, understanding of and ability to sell importance of service in the tool rental equation.
Must have valid driver’s license and clean MVR with ability to be underwritten by company automobile insurance carrier.
Forklift Certification is required in some stores and may be obtained post hire.
Ability to conduct tool training sessions on job sites.
Ability to sell features and benefits to end users and decision makers.
Ability to sell features and benefits of sales merchandise product line.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage.
Bilingual in English and Spanish strongly preferred.
Must be able to problem solve and prioritize tasks.
Must be able to manage stress depending on deadlines and ongoing projects.
Must be able to multitask.
Must be able to receive and analyze information.
Must be able to quickly communicate solutions if problems occur.
Must be able to demonstrate a high degree of sound judgement and initiative.

Nice To Haves

Strive to do the right thing by displaying trust and integrity.
Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
Help champion an inclusive working environment by: Empowering others to bring their full selves to the workplace. Celebrating, welcoming, and valuing the different backgrounds and experiences that make up our workforce. Recognizing that all team members are valued, regardless of race, background, tenure, or title.
Ability to self-manage, show initiative, be proactive, and drive results.
Communicate professionally, both verbally and in writing to coworkers and customers

Responsibilities

Meet customers and assess their needs.
Conduct a dynamic tools presentation and provide instruction to prospective tool users.
Cultivate relationships and build referral business.
Conduct Training Events.
Conduct product demonstrations.
Deliver hard sales results to the store level by writing merchandise sales orders while conducting customer appointments.
Conduct Demo with customers.
Assist with open-house events.
Assist with tool quality and development.
Assist with employee and training.
Certification of Ames customers on the tools.
Grow rental revenues to desired company standards.
Travel is required.
Fluency in English and Spanish required
Other duties as assigned.