Technical Specialist

Insurance Corporation of British Columbia•North Vancouver, BC

6d•Hybrid

About The Position

The End User Solutions team at ICBC is responsible for managing endpoint devices and implementing modern workplace technologies that support efficient collaboration and communication. We are looking for a Technical Specialist to join the Endpoint Device Management workgroup. This team supports the security and stability of our Windows, MacOS and iOS endpoint devices. A Technical Specialist leverages computer technology, infrastructure, and software tools to optimize how business areas use their systems. They are responsible for both maintaining current technology solutions and implementing new ones.

Requirements

Proficiency in Microsoft Configuration Manager
Proficiency in Microsoft Intune
Management of Windows 11 devices in an enterprise environment (within the past year)
Deploying software through Microsoft Configuration Manager or Microsoft Intune (within the past year)
Configuring endpoints using Group Policy Objects or Configuration Profiles (within the past year)
Managing Windows updates using Automatic Deployment Rules or Windows Update for Business (within the past year)
Provisioning devices using Operating System Deployment (OSD) or Autopilot (within the past year)
Automating tasks with PowerShell, Python, Bash, KQL or other common scripting languages (within the past year)
Experience working with Active Directory or Microsoft Entra ID to manage users, groups, and devices (within the past year)
Knowledgeable about enterprise security tools including BitLocker, Windows Firewall, Defender for Endpoint, and Windows Local Administrator Password Solution (LAPS)

Nice To Haves

Management of MacOS and iOS devices in an enterprise environment.
Understanding of Microsoft Entra Conditional Access Policies.
Familiarity with virtual desktop platforms like Windows 365 or Citrix.
Proficient in updating device BIOS and drivers using technologies such as Lenovo Commercial Vantage, Lenovo Dock Manager, or their equivalents.
Background supporting managed print services, which include deploying print device drivers.

Responsibilities

Managing endpoint devices and implementing modern workplace technologies.
Supporting the security and stability of Windows, MacOS and iOS endpoint devices.
Leveraging computer technology, infrastructure, and software tools to optimize how business areas use their systems.
Maintaining current technology solutions and implementing new ones.
Managing, prioritizing, and efficiently completing multiple tasks concurrently.
Project planning, including coordinating resources, establishing clear objectives, and overseeing timelines.
Providing advanced technical support and resolving complex issues effectively.
Providing technical consulting and guidance to stakeholders on best practices and technology strategies.
Assessing emerging technologies for adoption and alignment with organizational goals.