Bilingual Onsite Technical Specialist & Sales Representative

Asurion•Orlando, FL

6d•Onsite

About The Position

As a Technical Support & Sales Representative, you will evaluate and troubleshoot customer concerns, identify technical issues, and deploy solutions with efficient, clear, courteous, and accurate communication. You will utilize call center technology to solution, input, track, and report customer issues, while also meeting goals and growing from feedback and coaching. This role involves selling Asurion smart home and other products on every call, directly connected to Serve, Solve, Sell incentives. The role requires spending 4-8 hours daily working at a computer in a call center environment with high noise levels, using a headset 90% of the time. You will also escalate calls appropriately when needed. Asurion helps more than 300 million people around the world unlock their technology’s untapped potential by creating innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.

Requirements

Must be bilingual in English and Spanish
Minimum education: Highschool Diploma (or equivalent)
Strong knowledge of software troubleshooting techniques
Ability to achieve sales and customer experience goals and objectives
Competence to retain knowledge and solve customer concerns through memorization of product offerings and customer information
Strong attention to detail while multitasking with speed and accuracy
Excellent phone etiquette and communication skills
Flexibility to adapt to the needs of the customer, the business, and your team
Display commitment through a reliable track record of attendance and performance
Computer literacy and ability to type 25-35 words per minute and learn call center software
A passing hiring assessment (soft skill scenario modeling and product knowledge)
Existing knowledge of multiple hardware platforms and operating systems, or willingness to learn (Including but not limited to Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment and applications)

Nice To Haves

Bilingual Spanish/Español skills are highly desirable (additional financial incentives provided)

Responsibilities

Evaluate and troubleshoot with customer concerns
Identify technical issues, deploy solutions with efficient, clear, courteous, and accurate communication
Utilize call center technology to solution, input, track, and report customer issues
Meet goals and grow from feedback and coaching
Sell Asurion smart home and other products on every call
Spend 4-8 hours daily working at a computer in a call center environment (high noise levels, using headset 90% of the time)
Escalate calls appropriately when needed

Benefits

Base pay is guaranteed and paid biweekly.
Earned pay can now be accessed early!
Additional incremental incentives based on each five-star survey you receive depending on your performance for the pay period
Up to $40 per Home Device Product (HDP) sale you make, depending on your performance
$15 for your Mobile Protect (MP) sales
$5 for your Add a Line sales
$2 for your accessory sales
3-4 weeks of paid training
Generous medical, dental and vision benefits program after 30 days of employment
401K with 100% match up to 3% and 50% on the next 2% after 1 year of employment
Additional health benefits such as heart health, diabetes management and healthcare advocacy for personalized support
Employee discount program on everyday products and services like home/auto insurance, pet insurance, theater tickets, transportation, gym/fitness studios, theme park attractions, and everyday necessities