Technical Specialist - Rock Tools, Elko, NV

Sandvik•Elko, NV

13d•$30 - $36•Onsite

About The Position

Sandvik Mining Rock Tools provides comprehensive mining, excavation, rock processing, and metal-cutting solutions through innovation, digitalization, and sustainable engineering. Our offerings include advanced ground support products like injection chemicals and resins, meeting rigorous technical standards for soft and hard-rock mining applications. This Technical Specialist, Rock tools will be onsite at NGM, based out of our Elko, NV facility.

Requirements

Capable of lifting 50 pounds.
Capable of pulling drill rods from overhead rack to drill rig.
Valid drivers license in good standing.
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.
Temporary work authorizations, including OPT, do not meet this requirement.

Nice To Haves

High school Diploma or equivalent.
1-5 years mining/construction experience.
Underground experience.

Responsibilities

Offers support Sandvik Service Contract with NGM Goldstrike.
Performs failure analysis, delivery of parts, and eventually performing trials of equipment at the customer site.
Align with stakeholders mining schedule.
Attend morning lineout and safety meetings with site management.
Daily stock take of Sandvik laydown and delivery vehicle.
Deliver and retrieval of tooling to underground drill rigs on site.
Failure analysis and logging in and out of tooling through Track app.
Laydown housekeeping and vehicle upkeep.
Manage tooling deliveries to laydown from Elko warehouse.
Provides technical training to the service network on proper operation, maintenance and troubleshooting practices.
Provides technical support to end users, operators, and service personnel in cases of complex technical issues.
Provides relevant feedback to factories to enable improvements to the equipment or its operation.
Provides assistance in compiling accurate data to process warranty claims and rock tool improvements.
Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories.
Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation.
Performs rock tool demonstrations in a safe manner.
Assists in the training of distributors.
Provide on-site technical assistance to resolve issues.
Assists customers with parts interpretations and recommended stock holdings.
Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand.