Technical Specialist - Rock Tools, Elko, NV

Sandvik•Elko, NV

11d•Onsite

About The Position

Sandvik Mining Rock Tools provides comprehensive mining, excavation, rock processing, and metal-cutting solutions through innovation, digitalization, and sustainable engineering. Our offerings include advanced ground support products like injection chemicals and resins, meeting rigorous technical standards for soft and hard-rock mining applications. This Technical Specialist, Rock tools will be onsite at NGM, based out of our Elko, NV facility.

Requirements

Capable of lifting 50 pounds
Capable of pulling drill rods from overhead rack to drill rig
Valid drivers license in good standing
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.

Nice To Haves

High school Diploma or equivalent
1-5 years mining/construction experience
Underground experience

Responsibilities

Offers support Sandvik Service Contract with NGM Goldstrike.
When customer support is required, this is the front line for service contracts, performing failure analysis, delivery of parts, and eventually performing trials of equipment at the customer site.
The area of specialty is the underground drill rigs at site.
Align with stakeholders mining schedule
Attend morning lineout and safety meetings with site management
Daily stock take of Sandvik laydown and delivery vehicle
Deliver and retrieval of tooling to underground drill rigs on site
Failure analysis and logging in and out of tooling through Track app
Laydown housekeeping and vehicle upkeep
Manage tooling deliveries to laydown from Elko warehouse
Provides technical training to the service network on proper operation, maintenance and troubleshooting practices
Provides technical support to end users, operators, and service personnel in cases of complex technical issues
Provides relevant feedback to factories to enable improvements to the equipment or its operation
Provides assistance in compiling accurate data to process warranty claims and rock tool improvements
Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories
Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation
Performs rock tool demonstrations in a safe manner
Assists in the training of distributors
Provide on-site technical assistance to resolve issues
Assists customers with parts interpretations and recommended stock holdings
Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand