Technical Specialist II

CAI•Portage, IN

1d•Onsite

About The Position

We are looking for a motivated Toll Equipment Technician II ready to take us to the next level! If you have 2-4 years of experience in electronic equipment maintenance, toll systems, or related field and demonstrated experience with troubleshooting electronic and electromechanical systems and are looking for your next career move, apply now. We are looking for a Toll Equipment Technician II to perform independent troubleshooting, maintenance, and repair of roadside toll collection equipment with minimal supervision. This position will be full-time and onsite in Portage, IN.

Requirements

2-4 years of experience in electronic equipment maintenance, toll systems, or related field
Demonstrated experience with troubleshooting electronic and electromechanical systems
Ability to read and interpret wiring schematics, parts diagrams, and technical documentation
Ability to establish basic test procedures for equipment validation
Skilled in the use of volt/amp meters, basic network testing tools, and hand tools
Ability to recognize and identify electronic and electromechanical components
Knowledge of computer networks principles and basic computer repair
Knowledge of electronic theory and practical applications
Basic knowledge of Fiber Optic systems
Knowledge of CCTV Systems
Knowledge of toll collection system operations and revenue equipment
Skilled in oral and written communication
Ability to work independently and prioritize multiple tasks
Ability to mentor and train less experienced technicians
Ability to work at a height of thirty (30) feet
Ability to lift fifty (50) pounds
Must possess and maintain a valid driver's license
Must pass drug test within 30 calendar days prior to start date
Must successfully complete and pass all company safety training
Completion of company-provided advanced toll system training
Candidate is required to be available for on-call rotation after normal working hours
Must be available to work assigned shifts (6 AM to 3 PM or 2 PM to 10 PM)
Must report to work within seven (7) minutes before scheduled shift time
Must provide at least 24 hours' notice if unable to make scheduled shift
Overnight travel may be required

Nice To Haves

Associate's Degree in Information Systems Technology, Electronics, or equivalent experience preferred

Responsibilities

Performs independent troubleshooting, maintenance, and repair of roadside toll collection equipment with minimal supervision
Responsible for more complex diagnostics, preventative maintenance execution, and equipment installations while mentoring junior technicians
Independently responds to and resolves incidents assigned through the incident management system, escalating only significant or complex malfunctions to Toll Maintenance Supervisors or Senior Toll Equipment Technicians
Determines equipment malfunction to locate the source of trouble and make repairs or adjustments on toll collection equipment including Automatic Toll Payment Machines (ATPMs), Automatic Ticket Issuing Machines (ATIMs), lane controllers, gates, treadles, loops, lasers, and associated peripherals
Performs comprehensive preventative maintenance involving inspection of equipment elements, cleaning switches, connectors, relay contacts, adjusting printers and other equipment components
Lifts and handles heavy equipment for repair and maintenance including coin vaults, vault frames, etc. as per maintenance procedures
Performs daily site inspections including all roadway tolling equipment, canopy and gantry mounted equipment, server racks and included equipment, networking equipment, UPSs, and facility environmental monitors
Completes corrective and preventative and inventory management forms as required, ensuring accurate documentation in the incident management systems and inventory management systems
Interprets wiring schematics and diagrams for use in troubleshooting and replacement of electronic and electromechanical parts to place toll equipment into optimum operating condition
Performs basic equipment hardware installation and cable termination, including coaxial and CAT 5 cabling. Performs basic toll equipment software configuration and network device troubleshooting
Utilizes various software tools to diagnose and troubleshoot tolling equipment. Performs basic software troubleshooting in Windows and Linux environments
Performs installation, basic corrective/preventative maintenance, and monitoring of CCTV cameras
Removes damaged onsite repairable equipment for shipping to bench repair facilities; installs temporary or permanent replacement equipment as required
Assists Senior Technicians Toll Supervisors with equipment installation and testing at existing and new tolling sites
Provides training and mentoring to technicians on proper procedures, equipment operation, and troubleshooting techniques
Available for after-hours on-call rotation for callouts with the ability to travel to affected locations as required
Performs other duties as assigned