Technical Specialist Hygiene & Supplies

GEA Group•Fresno, CA

1d•$32 - $35•Onsite

About The Position

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 5 to over 11+ years, reflecting the strong culture, growth opportunities, and support we provide. GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.

Requirements

High school diploma or equivalent.
At least two years related experience required.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.
Applicants must be authorized to work in the U.S. without current or future sponsorship.

Responsibilities

Assess sanitation problems and related issues effectively and communicate to the Dairy Direct Sales Specialists and/or customers.
Keeps accurate record of calls, including Wash Reports, Weekly call reports and document daily activities into CRM.
Develop your skill set as a problem solver, milk quality specialist, consultant and hygiene professional.
Return phone calls, texts and any correspondence to customers, co-workers and managers on a timely fashion. Phone calls and texts are to be returned by end of each working day. Emails and wash reports completed and posted within two working days unless specified.
Understand customer’s goals for milk quality and assist them to achieve them by providing problem solving solutions.
Manage your stock inventory and reconcile monthly.
Assist with inventory audits.
Complete necessary Service Request Approval forms, Order Forms, timecards, expense reports, and necessary agreements as directed by Supervisor.
Assist with other necessary duties when requested.
Communicate customer service needs pertaining to work and service important to milk quality to Supervisor and/or Co-workers.