Technical Specialist, General Liability
About The Position
Be the Hero in Someone's Story When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most. As a Technical Specialist, you are responsible for handling complex, high-exposure claims. In this technical role, you will leverage your background in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely, fair, and cost-effective resolution of claims. You will serve as a technical resource to customers and team members.
Requirements
- Bachelor’s Degree.
- Five years of experience in insurance claims, preferably General Liability claims.
- Experience with claims management and software systems.
- Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.
- Strong analytical and problem-solving skills.
- Proven ability to handle complex claims and negotiate settlements.
- Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.
- Two years bodily injury liability claim handling experience or comparable litigation claim experience.
Responsibilities
- Independently manage a caseload of General Liability claims.
- Conduct thorough investigations, including policy review, liability, damages, and comply with applicable laws/regulations.
- Analyze and interpret insurance contracts, endorsements, and exclusions to determine applicability.
- Maintain detailed and accurate claim documentation and comply with internal protocols and regulatory requirements.
- Coordinate with internal teams, legal counsel, etc.
- Provide guidance and mentorship to Claim Reps and Associate Claim Reps sharing knowledge and best practices to foster their development
- In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
- Perform other duties as assigned.
Benefits
- Health Insurance
- 401(k) matching
- Pension Plan
- Paid Time Off
- Paid company Holidays
- Wellness Program
- Matching Gift and Volunteer Rewards program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
