General Liability Technical Specialist (Claim Litigation)

Travelers•Kansas City, KS

About The Position

Be the Hero in Someone's Story When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most. As a Technical Specialist, you are responsible for handling complex, high-exposure claims. In this technical role, you will leverage your background in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely, fair, and cost-effective resolution of claims. You will serve as a technical resource to customers and team members.

Requirements

Bachelor’s Degree.
Five years of experience in insurance claims, preferably General Liability claims.
Experience with claims management and software systems.
Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.
Strong analytical and problem-solving skills.
Proven ability to handle complex claims and negotiate settlements.
Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.
Two years bodily injury liability claim handling experience or comparable litigation claim experience.

Responsibilities

Independently manage a caseload of General Liability claims.
Conduct thorough investigations, including policy review, liability, damages, and comply with applicable laws/regulations.
Analyze and interpret insurance contracts, endorsements, and exclusions to determine applicability.
Maintain detailed and accurate claim documentation and comply with internal protocols and regulatory requirements.
Coordinate with internal teams, legal counsel, etc.
Provide guidance and mentorship to Claim Reps and Claim Rep Trainees sharing knowledge and best practices to foster their development.