Technical Specialist - Customer Service (18500)

ALogix Resource Group•Milwaukee, WI

7d•Onsite

About The Position

This role serves as a Technical Specialist focused on Customer Service, specifically handling inquiries related to brushes, brush holders, and molded brushes. The primary responsibility is to act as a subject matter expert, assisting a customer base of end users, distributors, and OEM customers in identifying the correct products. The role involves responding to customer concerns, processing orders, and collaborating with internal teams to ensure customer satisfaction and timely product delivery.

Requirements

2 years of Technical School education.
A minimum of 3 years of Customer Service experience within a technical setting.

Responsibilities

Answer customer calls and emails regarding technical product information.
Develop quotations for brushes, brush holders, and molded brushes.
Respond to customer concerns, issues, and questions.
Enter, route, and expedite orders to ensure timely delivery.
Serve as the subject matter specialist to guide customers to the right products.
Receive samples, use measuring tools to gather dimensions, and document findings.
Quote customers on received samples.
Enter orders from phone calls and process them.
Collaborate with design and production employees to communicate customer needs and identify solutions.
Produce and distribute customer quotes.
Perform technical product costing and pricing functions.
Work closely with other Technical team members for learning and collaboration.
Enter data into company databases, including master maintenance, customer documentation, and application databases.
Direct customers to stock parts when feasible.
Learn product features and flexibility.
Generate customer notes.
Attend department and production meetings.