Customer Service Automotive Technical Specialist

FCP Euro • Milford, CT

7d • $24 - $30 • Hybrid

About The Position

Are you passionate about European cars and love solving technical challenges? FCP Euro is looking for Customer Service Automotive Technical Specialists to join our team in Milford, CT, and be the go-to experts for our customers! In this role, you'll be more than just support; you'll be a trusted advisor, helping enthusiasts and professionals navigate their automotive needs with confidence. Your in-depth automotive knowledge, problem-solving skills, and commitment to top-tier service will empower customers to make informed decisions while building trust and lasting loyalty. If you thrive on technical problem-solving, enjoy helping others, and want to be part of a fast-paced, car-loving team, we’d love to have you on board. FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle.

Requirements

• A passion for European cars, including ownership experience and/or European car community engagement.
• Hands-on experience in car repair and the ability to demonstrate a working knowledge of car parts and car repair.
• 1+ years of experience in a Customer Service role or a technical support role within an automotive company or parts retailer.
• Ability to clearly and professionally explain complex technical concepts via phone, chat, and emails.
• Proficient in computer use and comfort with technology and digital tools in a professional office setting.
• Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.
• Exceptional written and verbal communication skills, ensuring clarity and professionalism in all interactions.
• Ability to attend on-site orientation in Milford, CT, for the first 30-45 days of training.

Nice To Haves

• Formal education in automotive technology and/or Automotive certifications from programs such as ASE (Automotive Service Excellence) or manufacturer-specific training (e.g., BMW, Audi, Mercedes-Benz).

Responsibilities

• Provide expert pre-purchase support via phone, chat, and email, ensuring customers get the right parts for their repairs.
• Troubleshoot post-purchase issues, from error orders to job-specific part replacements.
• Support customer service team members by handling advanced technical escalations.
• Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
• Identify recurring issues, collaborate with internal teams, and help improve products and processes.
• Work with technical content and product teams to enhance fitment accuracy and descriptions.
• Contribute to internal knowledge bases and document common technical solutions.
• Keep up with the latest European vehicle technologies and industry advancements.

Benefits

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees.
• Company HSA contribution.
• 120 hours of PTO (Paid Time Off).
• 40 hours of Paid Sick Time.
• Company Holidays.
• 401k with Company deposit and match.
• Discounted prices on our catalog of European car parts!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed