Technical Specialist 3 - Charleston, SC

M.C. Dean, Inc • Charleston, SC

1d • Onsite

About The Position

The Technical Specialist 3 will join the Security and Electronic Systems (SES) business unit, which designs, engineers, integrates, operates, and maintains electronic security services. These services include intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers.

M.C. Dean is Building Intelligence®, designing, building, operating, and maintaining cyber-physical solutions for critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, their capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquartered in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Requirements

• ACTIVE TOP SECRET Clearance with SCI eligibility is REQUIRED
• High School Diploma with 10+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
• Associates with 8+ years of experience or
• Bachelor's Degree with 5+ years experience or
• Master's Degree with 3+ years experience
• System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Reliable attendance at customer site during work hours required by customer
• Ability to work a flexible schedule that includes occasional nights and weekends
• Ability to travel CONUS and OCONUS up to 50%
• Sec+ required
• Windows certification required
• Experience with AMAG and DMP required

Nice To Haves

• Vendor certifications for electronic systems preferred
• AMAG
• DMP

Responsibilities

• Analyze system performance and recommend improvements
• Provide support to the system administration and engineering team
• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Provide on site system support post deployment
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained
• Interface with engineering team to ensure design efficiency
• Interface with internal and external customers demonstrating excellent oral and written communication skills
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Read blue prints, schematics and statements of work (SOW)
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems)
• Perform all duties with minimal direct supervision

Benefits

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED