Technical Specialist 2 - Charleston, SC

M.C. Dean, Inc • Charleston, SC

1d • Onsite

About The Position

M.C. Dean is seeking a Technical Specialist 2 to join their Security and Electronic Systems (SES) business unit. This role involves designing, engineering, integrating, operating, and maintaining electronic security services, including intrusion detection, access control, biometric authentication, video surveillance, audio visual, IT systems, perimeter defense, and command and control systems for federal, local, and commercial customers. The position requires analyzing system performance, recommending improvements, and providing support to system administration and engineering teams. The specialist will utilize advanced knowledge of networking principles and system administration skills for troubleshooting, communicate with various stakeholders, train users, and maintain documentation. Responsibilities also include performing desktop hardware and OS setup, conducting research on systems, providing on-site support post-deployment, reading engineering drawings and SOW documentation, maintaining test lab equipment, and collaborating with engineering teams and customers. The role involves research and development of entire systems, analyzing interoperability, and coordinating with field personnel on installation issues. The Technical Specialist 2 will answer support calls, research new system manufacturers, and perform duties with minimal direct supervision.

Requirements

• High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems or Associates with 6+ years of experience
• Reliable attendance at customer site during work hours required by customer
• Ability to work a flexible schedule that includes occasional nights and weekends
• Ability to travel CONUS and OCONUS up to 50%
• Sec+ required
• Windows certification required
• Experience with AMAG and DMP required
• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

Nice To Haves

• AMAG
• DMP

Responsibilities

• Analyze system performance and recommend improvements
• Provide support to the system administration and engineering team
• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Provide on site system support post deployment
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained
• Interface with engineering team to ensure design efficiency
• Interface with internal and external customers demonstrating excellent oral and written communication skills
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Read blue prints, schematics and statements of work (SOW).
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
• Perform all duties with minimal direct supervision

Benefits

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED