Technical Solutions Sales Engineer USA

Halma • Erlanger, KY

2d • Onsite

About The Position

Furthermore, here at FFE we value our employees giving them the freedom to be creative and innovative. Having a great team spirt and people that are proud to work for a company that saves lives, our teams see the direct impact of their efforts in the daily operations.

Duties and Responsibilities:

Troubleshoot and support customers experiencing product or application issues, ensuring timely diagnosis, clear communication, and effective resolution to maintain and restore system performance and customer confidence.
Own pre‑sales technical support, including opportunity qualification, solution design, and compliant technical responses for bids and RFIs.
Provide technical demonstrations, and solution workshops, identifying technical aspects, product constraints, and provide clients with recommended next steps.
Support customers and channel partners with application guidance, system design support, and structured or ad-hoc technical training.
Develop, deliver and continuously improve technical training in collaboration with Sales and Marketing to strengthen product understanding and correct application
Provide technical guidance to consultants, specifiers, and AHJs, supporting compliant specifications, correct system design, and approval positioning
Maintain deep technical expertise across the FFE portfolio and relevant competitive solutions, able to clearly explain performance, limitations, and appropriate use cases.
Capture and share structured technical, application, and market feedback to inform product development, technical documentation, and provide internal guidance
Maintain accurate CRM records to support visibility of technical activity, customer engagement, and support outcomes.
Maintain professional credibility through continuous technical development and participation in relevant industry bodies, forums, and events such as SFPE, AFAA, and NFPA.
Model Behaviours based on our Company values: Customer Focus ~ Collaboration ~ Curiosity ~ Ownership

Requirements

• Experience in technical support, applications engineering, or technical pre-sales within fire detection, life safety, or comparable engineered systems
• Strong ability to explain complex concepts clearly, providing practical application guidance and engineering rationale.
• Experience supporting technical solution qualification, ensuring correct product selection, application fit, and standards compliance.
• Strong written communication skills in order to produce clear proposals, technical responses, design notes, and customer correspondence.
• Confident presenter, comfortable engaging installers, consultants, end users, partners and internal teams with training, briefings, and design discussions.
• Strong planning, organisation, and follow-through, capable of managing multiple technical enquiries, projects, and support activities concurrently.
• Solid understanding of engineering principles and the ability to resolve customer issues through application support.
• Ability to live, work, and travel within the assigned territory without restriction, including site visits for technical support
• Ability to learn and work effectively with CRM, design tools, and technical support software to document activity and maintain traceability.
• Strong diagnostic and troubleshooting skills, combining knowledge, standards awareness, and clear communication to identify root causes and resolve product or application issues under customer pressure.

Nice To Haves

• Experience in the fire industry, particularly with engineered detection solutions such as ASD, beam, flame, linear heat, or special hazard systems.
• Knowledge of North American fire standards and market practices, including NFPA requirements, AHJ expectations, approvals, and compliance processes.
• Experience supporting channel-led environments, including technical assistance for distributors, integrators, and representatives.
• Awareness of market and application trends, with the ability to interpret customer feedback, competitor behaviour, and regional influences from a technical perspective.

Responsibilities

• Troubleshoot and support customers experiencing product or application issues, ensuring timely diagnosis, clear communication, and effective resolution to maintain and restore system performance and customer confidence.
• Own pre‑sales technical support, including opportunity qualification, solution design, and compliant technical responses for bids and RFIs.
• Provide technical demonstrations, and solution workshops, identifying technical aspects, product constraints, and provide clients with recommended next steps.
• Support customers and channel partners with application guidance, system design support, and structured or ad-hoc technical training.
• Develop, deliver and continuously improve technical training in collaboration with Sales and Marketing to strengthen product understanding and correct application
• Provide technical guidance to consultants, specifiers, and AHJs, supporting compliant specifications, correct system design, and approval positioning
• Maintain deep technical expertise across the FFE portfolio and relevant competitive solutions, able to clearly explain performance, limitations, and appropriate use cases.
• Capture and share structured technical, application, and market feedback to inform product development, technical documentation, and provide internal guidance
• Maintain accurate CRM records to support visibility of technical activity, customer engagement, and support outcomes.
• Maintain professional credibility through continuous technical development and participation in relevant industry bodies, forums, and events such as SFPE, AFAA, and NFPA.
• Model Behaviours based on our Company values: Customer Focus ~ Collaboration ~ Curiosity ~ Ownership

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed