Technical Solutions Manager - US Remote

Cisco • Research Triangle Park, NC

3d • $108,200 - $188,400 • Remote

About The Position

The Workplace Resources (WPR) Data, AI & Technology Enablement (DATE) team is seeking a Technical Solutions Manager to serve as a technical subject matter expert. This role bridges the demands of real estate portfolio management with technical solution support and AI integration. The individual will collaborate across IT, real estate, and AI teams to drive innovation, operational efficiency, and sustainability. This is an individual contributor role that serves as a critical liaison between IT and business stakeholders, bridging the gap between complex technical requirements and business objectives. While not a hands-on developer position, a strong grasp of IT infrastructure and application concepts is required to guide projects and influence cross-functional teams.

Requirements

• 3–5 years in Technical Solution/Program Management or related leadership roles, with a proven track record of leading cross-functional initiatives.
• Proficiency in Oracle PL/SQL, Informatica, PowerShell 7, and enterprise automation.
• Strong understanding of SDLC, GitHub, Jira, SSO, and enterprise IT architecture (APIs, Cloud, RESTful services).
• Foundational understanding of ML, NLP, Generative AI, and AI architecture/governance.
• Exceptional analytical and problem-solving skills with the ability to influence cross-functional teams and communicate effectively with executive leadership.

Nice To Haves

• Experience with Corporate Real Estate (CRE) platforms (lease administration, space utilization, capacity planning).
• Familiarity with Agile, Scrum, Kanban, and Waterfall.
• Experience with Azure/AWS, CI/CD pipelines, and Infrastructure as Code (IaC).
• PMP, PMI-ACP, CSM/PSM, or relevant Cloud/AI certifications.

Responsibilities

• Partner with business leaders, IT, and vendors to align technology initiatives with business goals and influence strategic decisions.
• Lead the planning, execution, and governance of enterprise applications, ensuring quality delivery, risk management, and stakeholder alignment.
• Oversee integration solutions (Oracle PL/SQL, Informatica, SFTP) and automate operations using PowerShell 7 (Exchange) to ensure system reliability and scalability.
• Guide software development best practices, lifecycle management, and performance optimization. Partner with Security & Trust teams to implement Secure SDLC, governance, and vulnerability remediation.
• Design and support AI-driven solutions (ML, NLP, Generative AI), contributing to AI architecture, model deployment, and governance.
• Translate complex technical concepts into business-focused recommendations, executive presentations, and solution proposals.
• Leverage enterprise networking (TCP/IP, DNS, Load Balancing), authentication (SSO), and collaboration tools (GitHub, Jira) to support enterprise applications.

Benefits

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• Paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (non-exempt employees)
• Flexible vacation time off program (exempt employees)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses (for non-sales roles)
• Performance-based incentive pay (for sales roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed