Technical Solutions Engineer

Google • Austin, TX

2d • Hybrid

About The Position

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Mathematics or a related field and 5 years of progressive post-baccalaureate experience in the job offered or in a Technical Solutions Engineer-related occupation.
• Alternatively, a Master’s degree in Computer Science, Engineering, Mathematics or a related field, and 3 years of experience in the job offered or in a Technical Solutions Engineer-related occupation.
• 3 years of experience in System-level analysis of interrelated technical components.
• 3 years of experience in Customer technical advocacy or issue management.
• 3 years of experience in Reading, writing, and debugging code in Python, Java, C/C++, JavaScript, or .NET.
• 3 years of experience in Troubleshooting networking fundamentals including TCP/IP or Load Balancing using packet capture and analysis.
• 3 years of experience in Linux or Unix system and network administration.

Responsibilities

• Resolve complex customer issues by troubleshooting production deployments, handling technical escalations, and owning platform outages.
• Investigate and determine the root cause of reported problems through advanced debugging, data analysis, and code reproduction.
• Advocate for customer needs with Product and Engineering teams, translating support insights into tangible product and documentation improvements.
• Serve as a subject matter expert for internal stakeholders in sales and engineering to help overcome technical deployment obstacles.
• Develop scripts, tools, and self-service solutions to accelerate issue diagnosis and empower customers to resolve problems independently.
• Collaborate with a global team to deliver continuous 24/7 support, participating in shift patterns that may include non-standard hours.

Benefits

• bonus
• equity
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level