Technical Solutions Engineer I

World Wide Technology Healthcare Solutions • Jenks, OK

4h • Remote

About The Position

As a Technical Solutions Engineer I within the Advanced Technology Center (ATC), you will provide hands-on support for ATC customer-facing labs and engagement work. Working under the guidance of ATC Engineers and Architects, you will assist in provisioning environments, troubleshooting system issues, and documenting solutions. The role requires foundational knowledge of networking, virtualization, and storage technologies, as well as familiarity with AI tools. Success in this position also depends on a strong customer service mindset and a commitment to continuous learning and professional growth.

Requirements

• A minimum of 1 year experience in a related field required
• H.S. Diploma or General Education Degree (GED) required
• Experience with Virtualization, Linux, and Windows technologies
• Experience with ServiceNow ticketing system
• Experience with storage technologies (NAS, SAN) or NetApp storage arrays
• Experience working in multiple project simultaneously
• Certifications - Fundamental-level vendor or industry certification: CompTIA A+, Network+, or equivalent
• Customer service focused with a professional, solution-oriented approach to stakeholder interactions.
• Foundational knowledge of networking concepts including VLANs, DHCP, DNS, and firewall rules.
• Ability to troubleshoot common system problems and escalate complex issues appropriately.
• Basic experience with server management software, firmware updates, and virtualization environments (e.g., VMware).
• Familiarity with AI tools such as Copilot, Claude, and Windsurf to support productivity, troubleshooting, and documentation tasks.
• Ability to understand, document, and communicate complex technical solutions in a clear and accessible way.
• Proficient skills in documentation; familiarity with tools such as Visio, LucidChart, or equivalent.
• Detail oriented with strong organizational and time management skills.
• Excellent verbal and written communication skills with the ability to convey complex ideas to diverse audiences.
• Ability to work effectively in a fast-paced environment, shift focus between tasks, and manage multiple projects simultaneously.
• Strong teamwork mindset with a collaborative approach to achieving positive outcomes.
• Commitment to continuous learning and staying current with industry trends, technologies, and certifications.

Nice To Haves

• 5 years preferred
• Associate Degree (AA/AS) in Information Technology or related field preferred
• A combination of education, training and experience may be considered in lieu of a degree
• Experience with AWS, Azure, or Google Cloud Platform is a plus

Responsibilities

• Provide first-level support for customers consuming ATC Labs.
• Perform quality assurance on ATC Labs to verify functionality and relevance prior to publication.
• Support Lab Builders in the development and ongoing maintenance of ATC Labs.
• Communicate with ATC stakeholders and customers via ServiceNow, email, or instant message.
• Document troubleshooting steps, solutions, and lab consumption data from ServiceNow, Amplitude, and AI tools for leadership visibility.
• Install and configure basic virtualization environments, including foundational networking and storage setups.
• Perform basic administration tasks on Windows and Linux systems.
• Configure and test basic network designs under the guidance of senior team members.
• Assist ATC Engineers and Architects in scoping lab requests and building lab environments aligned with test plans.
• Participate in customer engagement projects across all phases including Scoping, Building, Implementing, Teardown, and Archiving.
• Engage in WWT and vendor certification testing programs to support professional development.
• Work on multiple projects simultaneously in a fast-paced, team-oriented environment.

Benefits

• Health, Dental, and Vision Care
• Onsite Health Centers
• Employee Assistance Program
• Wellness program
• Competitive pay
• Profit Sharing
• 401k Plan with Company Matching
• Life and Disability Insurance
• Tuition Reimbursement
• PTO and Sick Leave (starting at 20 days per year)
• Holidays (10 per year)
• Parental Leave
• Military Leave
• Bereavement
• Nursing Mothers Benefits
• Voluntary Legal
• Pet Insurance
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED