Technical Solutions Engineer

Arista Networks • Santa Clara, CA

124d • $90,000 - $150,000

About The Position

Arista Networks is seeking world-class technical solutions engineers (TSE) to join their team to help support their products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. They drive the success of their customers through passion and teamwork and via ensuring quick response times. The TSE will work with a diverse, multicultural team of top-notch engineers who act as customers’ champions. They will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as they work as One Team to deliver the highest levels of customer satisfaction.

Requirements

• Working knowledge of networking industry, products, and protocols
• Minimum of 4-8 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies: AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
• Minimum education is a MS in a technical field (CS/EE/ITP preferred).
• Industry certifications preferred.
• Prior TAC experience preferred.
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
• A strong comfort level with Linux is highly desired
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus

Nice To Haves

• Industry certifications preferred.
• Prior TAC experience preferred.
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
• A strong comfort level with Linux is highly desired
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus

Responsibilities

• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
• Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.

Benefits

• medical
• dental
• vision
• wellbeing
• tax savings
• income protection
• discretionary Arista bonuses
• equity

What This Job Offers

• Job Type: Full-time
• Career Level: Senior