Technical Solutions Engineer

Ingram Micro • Buffalo, NY

2d • Hybrid

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! Help partners build what’s next. Ingram Micro helps businesses access the technology, expertise, and solutions they need to grow. We help partners navigate evolving technology areas such as cybersecurity, cloud, networking, AI, infrastructure, hardware, software, and other advanced solutions. Technology is moving quickly, and our teams are helping partners stay ahead. The Solutions Engineering team works directly with partners to provide pre-sales consultation, technical enablement, training, and education that helps them build or expand their practices around cybersecurity, hardware, software, and other emerging vendor solutions. Sometimes that means helping design solutions. Sometimes it means guiding partner conversations, demonstrating market opportunities, enabling sales teams, or helping partners translate technical capabilities into business outcomes. It’s a collaborative role where technical knowledge, business acumen, and relationship-building skills matter equally. This role is hybrid - 3 days/week onsite - and can be based at any of the following office locations: Buffalo, NY Irvine, CA Scottsdale, AZ Greer, SC The ideal candidate is curious, collaborative, and always learning. In this role, you’ll work with people across countries and technologies, share ideas openly, and help partners feel more confident navigating complex solutions.

Requirements

• Experience in pre-sales engineering, solutions engineering, technical enablement, or technical consulting.
• Prior experience with cybersecurity solutions, including hardware and software technologies, within a multi-vendor technology environment.
• Ability to translate technical concepts into clear business value for partner sales teams, technical stakeholders, and decision-makers.
• Interest in emerging technologies, market trends, vendor solutions, and high-margin professional services.
• Strong relationship-building skills with the ability to earn trusted advisor status with partners, resellers, vendors, and internal teams.
• General proficiency with the tools, systems, and procedures needed to perform the role, with the ability to consult with senior or specialist team members on more complex technical issues.
• A four-year college degree, or additional related experience, with 3+ years of functional experience, including at least 1 year of role-specific experience.

Nice To Haves

• Advanced badges or certifications in cybersecurity, networking, infrastructure, or other advanced solution technology categories are preferred.

Responsibilities

• Provide pre-sales consultation, technical enablement, training, and education to partners to help them build, enhance, and grow their practices with Ingram Micro.
• Proactively introduce, demonstrate, and train partners on modern business needs, desired outcomes, market trends, emerging technologies, vendor solutions, and high-margin professional services.
• Help partners become more proactive, profitable, and services-driven trusted advisors to their end-user customers.
• Build trusted relationships with reseller and vendor stakeholders to support transparent collaboration, business planning, and growth.
• Comprehensively educate partners on best-in-class IT solutions, with a focus on raising their technical proficiency and helping them win more business.
• Understand each partner’s sales organization, identify key decision-makers and technical stakeholders, and engage them with relevant guidance.
• Provide thought leadership, strategic advice, and practical guidance that influences partners to invest in accelerating growth through Ingram Micro.
• Partner closely with internal sales teams to support customer opportunities across cybersecurity, hardware, software, cloud, networking, infrastructure, and other advanced solution areas.

Benefits

• healthcare benefits
• paid time off
• parental leave
• a 401(k) plan and company match
• short-term and long-term disability coverage
• basic life insurance
• wellbeing benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level