Technical Solutions Engineer

Arista Networks • Vancouver, BC

151d • CA$85,000 - CA$150,000 • Hybrid

About The Position

Arista Networks is seeking world-class technical solutions engineers (TSE) to join their team to help support their products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. They drive the success of customers through passion and teamwork, ensuring quick response times. The role involves working with a diverse, multicultural team of top-notch engineers who act as customer champions. Collaboration with software/hardware engineering, product management, customer engineering, and sales teams is also a key aspect of this role. The team culture is one of collaboration among highly technical individuals, working as 'One Team' to deliver the highest levels of customer satisfaction.

Requirements

• Working knowledge of networking industry, products, and protocols
• Minimum of 1-7 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies: AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
• Minimum education is a MS in a technical field (CS/EE/ITP preferred).
• Industry certifications preferred.
• Prior TAC experience preferred.
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
• A strong comfort level with Linux is highly desired
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus

Nice To Haves

• Industry certifications preferred.
• Prior TAC experience preferred.
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
• A strong comfort level with Linux is highly desired
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus

Responsibilities

• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
• Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.

Benefits

• medical
• dental
• vision
• wellbeing
• income protection
• Group Retirement Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level