Technical Solutions Engineer III

KONAMI GAMING INC•Las Vegas, NV

3d•Onsite

About The Position

This role involves troubleshooting and resolving escalated customer issues related to the SYNKROS application, its interfaces, and the database. The Technical Solutions Engineer III will communicate with customers and vendors to address SYNKROS-related issues, report discrepancies and recommendations to senior management, and submit bug fixes to R&D, tracking their resolution. The position requires maintaining ongoing communication with R&D to stay informed about new functionality and developing/utilizing SQL scripts for issue investigation, resolution, and reporting. Occasional travel to customer locations within the Southwest Region of the United States for client support is required, limited to approximately one trip every 2-3 years based on client needs.

Requirements

Bachelor’s degree in Computer Science, or closely related. Employer will accept an advanced degree if in the same field.
24 months of experience in job offered, Software Engineer, or closely related.
Experience in application design, implementation, maintenance, and support.
Proficient in Java application development using Eclipse, with backend expertise in Oracle DB.
Experience in project and issue tracking using GIT, JIRA and Zendesk.
Proficient in implementing and troubleshooting RabbitMQ for messaging.
Proficient in writing and debugging PL/SQL scripts as implemented on Oracle DB.
Proficient in fine-tuning application and query performance on both Java code and Oracle DB.
Resolved bugs and defects through thorough debugging and testing.

Responsibilities

Troubleshoot and resolve escalated customer issues related to the SYNKROS application, interfaces, and database.
Communicate with customers and vendors as needed to address SYNKROS-related issues.
Report discrepancies, changes, or recommendations to senior management.
Submit bug fixes to R&D and track resolution through to customer service.
Maintain ongoing communication with R&D to stay informed on new functionality from each development cycle.
Develop and utilize SQL scripts for SYNKROS issue investigation, resolution, and reporting.