Technical Solutions Engineer III

Konami Gaming•Las Vegas, NV

2d•Hybrid

About The Position

Konami Gaming, Inc. is seeking to fill multiple Technical Solutions Engineer III positions in Las Vegas, NV. This role involves troubleshooting and resolving escalated customer issues related to the SYNKROS application, interfaces, and database. The engineer will maintain ongoing communication with R&D to stay informed on new functionality and report discrepancies or recommendations to senior management. Occasional travel to customer locations within the Southwest Region of the United States may be required for client support, limited to approximately one trip every 2-3 years based on client needs.

Requirements

Bachelor’s degree in Computer Science, or closely related. Employer will accept an advanced degree if in the same field.
24 months of experience in job offered, Software Engineer, or closely related.
Experience in application design, implementation, maintenance, and support.
Proficient in Java application development using Eclipse, with backend expertise in Oracle DB.
Experience in project and issue tracking using GIT, JIRA and Zendesk.
Proficient in implementing and troubleshooting RabbitMQ for messaging.
Proficient in writing and debugging PL/SQL scripts as implemented on Oracle DB.

Responsibilities

Troubleshoot and resolve escalated customer issues related to the SYNKROS application, interfaces, and database.
Communicate with customers and vendors as needed to address SYNKROS-related issues.
Report discrepancies, changes, or recommendations to senior management.
Submit bug fixes to R&D and track resolution through to customer service.
Maintain ongoing communication with R&D to stay informed on new functionality from each development cycle.
Develop and utilize SQL scripts for SYNKROS issue investigation, resolution, and reporting.
Fine-tune application and query performance on both Java code and Oracle DB.
Resolve bugs and defects through thorough debugging and testing.