Technical Solutions Consultant (Solutions Engineer – ITS) (NE)

Wavetronix • Albany, NY

6d • Onsite

About The Position

Wavetronix is seeking a Networking ITS Field Technician eager to solve customer technical problems and professionally guide them through the installation, training, and support of new and existing products. This full-time, onsite role is based in our New England office, covering CT, RI, MA, VT, NH, and MI. The position is internally classified as Technical Sales Support. The ideal candidate will possess strong communication skills, a self-starting attitude, and the ability to travel 50% or more within the region. Wavetronix is a leader in Radar for the Intelligent Traffic Industry, focused on making roads safer and more efficient through innovative technology and a commitment to employee development.

Requirements

• 3+ years of networking field work or technical sales
• Self starter
• Ability to execute presentations to large groups
• Ability to travel 50% or more in month within the region
• Clear written and verbal communication skills
• Intrinsically motivated and enjoy working with the customer
• Able to work flexible shifts and to adapt workflow to changing project schedules
• Be excited about personal development and eager to engage in development training
• Candidates must be able to communicate effectively via email, phone and in person.
• Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem.

Nice To Haves

• Located around MA
• Technical degree (EE, EET) or certifications in ITS/traffic industry preferred

Responsibilities

• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Provide technical training (typically up to 10 people) on products as needed either in the field or in office
• Have the ability to give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Keep track of current projects and support cases in CRM
• Travel as required within and between territories.

Benefits

• Company vehicle provided
• Rewarding careers
• Personal development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree