Technical Solutions Consultant (Solutions Engineer – ITS) (Dallas)

Wavetronix • Dallas, TX

8d • Onsite

About The Position

Wavetronix is seeking an Applications Specialist to help solve customer technical problems and professionally guide them through the installation, training, and support of new and existing products. This role is full-time and onsite in our Dallas, TX office, with travel required. The Applications Specialist will embody Wavetronix's core values of People First, Growth Mindset, and Innovation Driven. The role involves mastering product installation and configuration, demonstrating and troubleshooting products, building customer relationships, and providing technical training and support. The ideal candidate is self-motivated, possesses strong communication skills, and is eager for personal development and engaging in training. Wavetronix is a leader in Radar for the Intelligent Traffic Industry, focused on making roads safer and more efficient through innovative technology.

Requirements

• Clear written and verbal communication skills
• Intrinsically motivated and enjoy working with the customer
• Able to work flexible shifts and to adapt workflow to changing project schedules
• Previous field service experience in traffic signal/ITS cabinets (at least 5 years)
• Basic understanding of networking
• Be excited about personal development and eager to engage in development training
• Candidates must be able to communicate effectively via email, phone and in person
• Candidates should be willing to get their hands dirty and solve the customer’s problem, document the problem, and teach others how they solved that problem

Nice To Haves

• 3+ years in technical sales
• Self starter
• Ability to execute presentations to large groups
• Ability to travel 50% or more in month
• Technical degree (EE, EET) or certifications in ITS/traffic industry preferred

Responsibilities

• Master installation and configuration of Wavetronix core products
• Demonstrate and troubleshoot Wavetronix products
• Build positive relationships with customers
• Provide technical training on products
• Give technical presentations
• Review plans and design Wavetronix products into projects
• Conduct technical site surveys
• Provide service and customer support both in the field and over the phone
• Help manage all on site installation/configuration of products
• Diagnose errors or technical problems and determine proper solutions
• Document processes and produce timely and detailed trip reports
• Cooperate with the team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations
• Keep track of current projects and support cases in CRM
• Travel as required within and between territories
• Troubleshoot, test, repair, and service Wavetronix technical equipment
• Effectively use mobile tools and applications
• Understand and effectively communicate technical procedures and processes to customer
• Learn intersection and controller cabinet basic operation
• Perform solo technical customer visits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree