Technical Solutions Consultant - Americas

Ashby • ,

22h • $130,000 - $224,000

About The Position

This role sits at the intersection of Customer Success, Product, and Support — bridging deep technical acumen with strong customer-facing skills. You’ll serve as a subject matter expert (SME) on complex product areas and integrations, working hands-on with customers via live engagements and expanding our team’s technical delivery capabilities. You’ll bring both product expertise and a consultative mindset, playing a critical role in implementations and integrations.

Requirements

• Are a technical generalist who can go deep quickly on topics like M365 and Google Workspace configurations and API-driven custom integrations.
• Have prior experience as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager, working with a complex SaaS product.
• Can distill complex concepts for functional Talent Acquisition stakeholders (e.g., Recruiting Operations Managers), technical admins (e.g. HRIS or IT stakeholders), and executive decision-makers (e.g. VP of Talent).
• Love live customer interaction, and enjoy solving problems in real time with users.
• Thrive in ambiguity and are resourceful and self-directed — you’re excited to build the solution if it doesn’t yet exist.
• Care deeply about product quality, clarity, and consistency — and want to help us raise the bar through every customer touchpoint.

Nice To Haves

• You’re looking for a purely behind-the-scenes role with little customer interaction.
• You prefer to specialize in a narrow technical domain rather than working across multiple feature sets.
• You want strict role boundaries — this job blends technical depth with customer-facing work, and flexing between both is key.
• You’re uncomfortable with ambiguity or iterative problem solving — this role often works in emerging areas without pre-defined solutions.
• You rely heavily on handoffs or checklists — success here often requires defining and owning an issue end-to-end, even if it’s messy.

Responsibilities

• Serve as a post-sales technical SME on complex product integrations, including enterprise identity and access management (IAM), workplace integrations, and custom APIs, supporting both internal teams and customers during implementations, early access product releases, and advanced configurations.
• Lead customer-facing technical engagements, including discovery sessions, best practice consulting, and hands-on configuration of technical workflows.
• Collaborate with Product to surface emerging technical pain points for exploration and stay ahead of new product capabilities that inform our customer engagements.
• Enable our Technical Support team to focus on break/fix issues for existing configurations while you work upstream with customers to design and launch those configurations.
• Execute solutions explored in pre-sales conversations to ensure continuity between customer expectations and delivered outcomes.
• Translate technical depth into scale, converting insights and one-off solutions into documentation, playbooks, tooling, or enablement content for wider reuse when appropriate.

Benefits

• Ashby provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression.
• We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
• Ashby is committed to a fair and transparent hiring process.
• We confirm that this advertisement is for an active, existing vacancy within our organization.
• Please be advised that we may use artificial intelligence-driven tools to assist our recruitment team in screening, assessing, and selecting candidates for this position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed