Technical Site Manager

Leidos•Fairmont, WV

About The Position

Looking for an opportunity to make an impact? Unleash your potential at Leidos, where we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like an environment where you can thrive, keep reading! The Digital Modernization Sector brings together our digital transformation and IT programs, allowing us to better serve our customers through scale and repeatability. - https://www.leidos.com/capabilities/digital-modernization Leidos is seeking a Technical Site Manager to support NASA Facility Engineering Programs. The role requires ability to lead a team of competent technical professionals. You will be responsible for planning, organizing, securing, and managing resources to bring about the successful completion of specific program goals and objectives. Duties may include ensuring that all programs run within scope, time, and budget constraints. This role interfaces with task and functional leaders, subcontractors, and support personnel. You may also have business growth responsibility and lead the team in developing new products, processes, standards, or operational plans in support of the project. As the Technical Site Manager, you will develop and maintain strong customer relationships, while identifying areas in which our customer’s mission can benefit from our service offerings, as well as delivering a high level of customer satisfaction. This position requires the ability to lead teams and work independently under the direction of program management. Join us at AEGIS where the sky is NOT the limit!

Requirements

BS degree and 8+ years of prior relevant experience OR Masters with 6+ years of prior relevant experience. Additional years of relevant experience may be considered and/or accepted in lieu of degree.
Be collaborative, analytical thinker with strong problem-solving and program management skills to deliver the best solutions in support of the customer’s mission.
Possess strong communications skills and the demonstrated ability to convey technical concepts to non-technical audiences.
Apply sound logic and reasoning against troubleshooting difficult issues.
Must be able to develop solutions to problems, as well as manage multiple issues at the same time.
Knowledge of and experience working with key end user hardware and software technology suppliers.
Both oral and written communication skills are vital to relaying important information, training new staff members, and communicating about solutions to complex problems.
US Citizenship is required and able to obtain security clearance.
Secret Clearance required, and ability / willingness to obtain TS/SCI clearance.

Nice To Haves

Knowledge of NASA mission and IT environments.
Knowledge of ServiceNOW.
Knowledge of BMC Remedy IT Service Management.
Advanced understanding of DevSecOps concepts and Site Reliability Engineering.
Project Management Professional (PMP).
ITIL Certification.

Responsibilities

Coordinate, manage, and align technical requirements to the customer direction and statement of work.
Responsible for managing and scheduling project activities, developing communication plans, delivering status reports, and collaborating with the government to manage and mitigate project risks/dependencies.
Leads a team of experienced professionals who are responsible for the day-to-day execution and service strategy of their assigned area as well as reviews and monitors their performance to ensure goals are being met.
Monitors the assessment of site operations/project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
Interface daily with AEGIS and NASA leadership, ensuring that our operation supports the needs of the various services provided.
Build and maintain positive relationships with our NASA customers and the AEGIS PMO.
Communicate and mitigate existing service delivery problems, including customer complaints and act as liaison for these events to the assigned program management official.
Act as the primary point of contact for customer issues escalated through the Customer Service Delivery Manager ensuring resolution and communication of issue closure to NASA.
Assists NASA in identifying and documenting current and future service requirements.
Manage project budget – maintain financial plan, track actuals vs. plan, provide monthly forecasts, report monthly accruals.