Technical Services Specialist

Albany County Public Library•Laramie, WY

5d•Onsite

About The Position

The Library’s circulation desk serves as a key public face for the Albany County Public Library making sure that members of the community are able to find, access, and use the materials available from the library. Under the direction of the Technical Services Librarian, the Technical Services Specialist will help with all desk activities at the highest level of customer service. This includes checking materials in and out, performing basic technology troubleshooting and assistance, and assisting patrons use the library and its services. The Technical Services Specialist also supports the work of the Technical Services Department.

Requirements

Some high school education.
Demonstrated ability to work with the public.
Demonstrated computer proficiency.
Demonstrated ability to effectively communicate well both in writing and verbally.
Be knowledgeable about the current programs, services and collections of the library.
Informs the public about and enforces library policies and procedures, including information about the customer’s own records or requests.
Must be able to learn and meet the minimal computer competencies for staff email, phone, time sheet and calendar programs and can operate and troubleshoot technology/software.

Nice To Haves

High School Diploma or equivalent.
Some customer service, hospitality.
Experience handling private information.
Experience working in a library setting.

Responsibilities

Works scheduled hours at the library’s main service desk, substitutes for other staff as needed.
Be committed to public service values: work well with and is patient and helpful with all customers, volunteers, and other staff members.
Inform meeting room users of policies, collect fees, and assist with equipment.
Maintains patron privacy and other library values and advocates for intellectual freedom and freedom of access issues.
Assist library patrons with their questions, concerns, and requests.
Process and handle money collected such as fees, donations, and credit cards.
Process library materials, including checking items in and out, assessing material conditions, locating material and accurately organizing them.
Process library checkout materials (apply protective covers, RFID tags, barcodes, etc.).
Mend library materials, as needed.
Support cataloguing processes when needed, including: Initial check-in of materials and making sure items with patron holds receive priority cataloging and processing.
Check in, process, and distribute new periodicals.
Provide support to the Technical Services Librarian on special projects.
Evaluate and analyze data to identify errors.
Maintain skills in areas of work, including staying current in WYLD competency checklists for: Acquisitions, Cataloging, Circulation, General Skills, Serials, and WYLDCAT.
Deal effectively with a variety of people in the face of interruptions and stress.
Explain and enforce, with clarity and empathy, library policies and procedures to the public.
Meet intermediate Wyoming State Library (WYDL) competencies for library staff.
Use and help patrons and staff by using computers, digitals devices, apps, social media, printers, fax machines, and library specific software.
Keep skills current and growing: participate in library meetings and committees, attend trainings, seek learning opportunities, follow current trends related to job area.
Be committed to public service values: work well with and demonstrate patience with all customers, volunteers, and other staff members.
Offer suggestions for better customer service and/or library functions.
Show initiative and good judgment in dealing with unexpected situations.
Expect to be photographed for publication in newsletters, Facebook, and the library’s web page.
Other duties as assigned.