Dedicated Technical Service Rep - Marine
About The Position
The Technical Services Representative - Specialist (TSR-Specialist) interacts with customers or SHW facility, traveling in the field to sites in person to provide very specialized product and application support and information, ensuring the best technical service possible. As a specialist, this role answers customers' technical or scientific questions regarding specific products or services and their operation or maintenance, including application and equipment. The TSR-Specialist converses with customers to obtain information, identify problems, and provide technical assistance and solutions. They assist customers with the transition to new products and/or applications as a subject matter expert and liaise between technical, sales, and operations (plants and facilities). The TSR-Specialist troubleshoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution, coordinating customers' service needs with other departments to ensure a customer-centric focus. They resolve complaints about products and applications and explain how to use products or services correctly. A minimum of 5 years of successful technical service experience is required, demonstrating a command of knowledge in a specific technology, product, application, and service. TSR-Specialists will often assist with training customers and SHW technical service representatives on specialized products, applications, and/or services.
Requirements
- Minimum of 5 years successful technical service experience
- Demonstrates a command of knowledge in a specific technology, product, application and service
- Ability to travel at least 50% of the time throughout North America
Responsibilities
- Interact with customer or SHW facility traveling in the field to sites in person to provide very specialized product and application support, information
- Ensure the best technical service possible
- Answer customers' technical or scientific questions regarding specific product or service and operation or maintenance including application and equipment
- Converse with customers to obtain information, identify problem, and provide technical assistance and solutions
- Assist customers with transition to new product and/or application as subject matter expert
- Liaise between technical, sales, and operations (plants and facilities)
- Troubleshoot and/or refer complaints of product or service issues to appropriate functions for investigation and resolution
- Coordinate customers' service needs with other departments as required to ensure customer centric focus
- Resolve complaints about product and application
- Explain how to use product or service correctly
- Assist with training customers and SHW technical service representatives on the specialized product, application and/or service
Benefits
- Rewards
- Benefits
- Flexibility to enhance your health and well-being
- Opportunities to learn
- Opportunities to develop new skills
- Opportunities to grow your contribution
- Inclusive team
- Commitment to our own and broader communities
- World-class benefits designed for you
- Retirement
- Health care
- Total well-being
- Daily commute benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
