Vacancies Customer Service Rep (Marine Coatings)
About The Position
The AkzoNobel Coatings Customer Service Representative (CSR) is an important facet of the AkzoNobel Sales Team and plays an essential role in communication with internal and external customers by using extensive product and industry knowledge and experience to exemplify our brand image as an ambassador, as well as provide positive brand experiences to all customers The CSR assists customers and AkzoNobel Sales Team by research, coordination of information, entering customer orders, claim information, tracking short pays, and responding to inquires from internal or external customers. Ensure Akzo Nobel Coatings processes are followed involving the inspection and accountability of materials and the shipment of items from stock or production in accordance with customer requirements. Correct exception cases of overages, shortages, or damaged items. Plan, coordinate, or prepare outbound and inbound shipments with team members, public carriers, and customer will calls. Interpret customer’s instructions and coordinate special product handling, shipping instructions, or packaging requirements. Assist in maintaining adequate inventory levels, materials, and supplies to support distribution activity.
Requirements
- High School Diploma or GED required
- 5+ years of experience on SAP
- Ability to read, comprehend, and follow safety instructions and safety guidelines
Nice To Haves
- Associate’s or Bachelor’s degree, preferred
Responsibilities
- Must follow all established safety rules and procedures
- Assist in the compliance with government regulations and AkzoNobel Coatings environmental, health, and safety (EHS) directives relative to shipments and document retention.
- Must demonstrate integrity while performing duties as per company’s Code of Conduct
- Communicates with internal and external customers involving coordination with internal departments that may include manufacturing, purchasing, logistics, and sales
- Order and data entry
- Researches and file claims for damaged freight with carriers and Initiate freight claims
- Email or fax order and shipment confirmations to customers and sales representatives
- Tracks outbound shipments and relay information to customers or sales representatives
- Maintains customer contact information
- Researches customer short pays and collecting information to determine if credit is applicable
- Determining availability and distribution of product supply
- Proactively assesses specific customer needs and identify effective ways to satisfy them.
- Clarifying customer needs
- Providing pricing to customers following company directives
Benefits
- The hourly range for these skills is $27/hr. + 4% annual bonus.
- 401K retirement savings with 6% company match.
- Medical insurance with HSA.
- Dental, Vision, Life, and AD&D benefits.
- Generous vacation, sick, and holiday pay.
- Short- & Long-term disability.
- Paid Parental leave.
- Career growth opportunities.
- Active Diversity & Inclusion Networks.
- Employee referral plan.
- Employee appreciation days.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
