Technical Services Manager

Gulfstream • Savannah, GA

4d • Onsite

About The Position

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world’s finest aviation experience starts with our people and when our people thrive, so does our mission. The Technical Services Manager is responsible for planning and providing overall direction to the groups within Technical Operations and ensuring the highest level of customer support is delivered. During escalated, sensitive, and special support efforts, the Technical Services Manager provides guidance and recommendations to Operations Managers and General Managers in the Gulfstream Product Support network and ensures that a support plan is identified, coordinated, and executed. This position interfaces between Product Support Senior Management and is responsible for managing the day to day Technical Operations support efforts.

Requirements

• Bachelor's Degree in aviation maintenance, a related curriculum required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• 10 years experience related to providing technical support to in-service transport aircraft to include at least 5 years progressively responsible supervisory experience in the aerospace industry.
• A good understanding of Windows computer applications including the use of standard computer word and data processing programs (i.e. Microsoft Office Suite) and appropriate typing skills required.
• Excellent oral, written, and presentation skills required.
• Must have complete understanding of customer requirements and how to utilize resources to meet them.
• This job requires one to be able to read, write, speak, and understand the English language.

Nice To Haves

• Understanding and experience with Gulfstream customer support and fleet support processes, specifically internal to Technical Operations, Field Service and FAST support is a plus.
• An A&P license and four (4) years of related aircraft experience in addition to ten (10) years combined aircraft maintenance and operations experience may offset the Bachelors degree.
• Airframe and Powerplant license is preferred, but not required.

Responsibilities

• Manage/oversee all aspects of the structures fuselage and interiors teams in support of internal and external customers.
• Oversight of Customer Support work orders produced in support of customer requests and overall support scenarios regarding all aspects of Structures Fuselage and Interiors aircraft systems troubleshooting and support for AOG and Non AOG aircraft to meet next schedule flights.
• Communicate executive level reporting of aircraft support scenarios to include up to L1 and VP or Sr VP level reporting of ongoing support scenarios.
• Manage accurate reporting of support scenarios via SFSR and any internal associated reporting to include quality, COS, GIAP, Safety, EHS and SMS reports.
• Chair the daily Service Fleet Status Report (SFSR) meeting to identify safety of flight issues and direct the support efforts of the in-service fleet.
• Provide direction and support to Technical Operations Supervisors to include identifying special work assignments, establishing priorities and providing technical & non-technical support advisement.
• Actively manage & monitor department to CIO, Organizational, EIP, and Contact Center goals to achieve stated objectives.
• Identify and champion Lean initiatives and projects within Technical Operations that improve efficiency, reduce costs, and enhance overall support.
• Mentor LSS specialists within Technical Operations.
• Monitor and trend departmental metrics and data to establish manpower forecasting.
• Provide business case & recommendations for staffing enhancements, gaps in technical coverage, and other personnel requirements.
• Establish departmental development and training plans; communicate departmental performance expectations; conduct performance appraisals and make other personnel decisions, as required.
• Implement and administer department operating processes, procedures, and standards to ensure consistency with corporate policies.
• Interface with Gulfstream owners and/or operators to resolve difficult situations or aircraft issues.
• Provide both verbal and written communications on behalf Gulfstream Product Support.
• Coordinate, compile, and communicate customer or fleet specific data at a high level to facilitate informed and concise decisions.
• Manage large scale Product Support projects that coordinate resources, tooling, and manpower to reduce cost impact while setting & meeting customer expectations.
• Manages the Airborne Product Support aircraft 24/7 and dispatches the aircraft to support customers in the field.
• Support Customer Appreciation Breakfast, Customer Advisory Board, Operators Conference, NBAA, Customer Forums, and PAMA Presentations as required.
• Perform other duties as assigned.

Benefits

• workforce development
• meaningful connections
• culture of trust, respect, and integrity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager