Technical Services Manager

Tower 23 IT•Encinitas, CA

4d•$95,000 - $105,000•Onsite

About The Position

Tower 23 IT has been helping organizations navigate technology, cybersecurity, and compliance challenges for over twenty years, enabling them to operate securely, stay compliant, and grow with confidence. They specialize in Managed IT, Cybersecurity, and Compliance services for various professional service firms, including defense contractors, healthcare, legal, and financial sectors, acting as a trusted partner in a complex landscape. The company is focused on building value for clients, teammates, and owners and is seeking a Technical Services Manager to lead their next phase of growth. The company operates on EOS principles, emphasizing clear direction, known expectations, necessary tools, open communication, accountability, meaningful feedback, and recognition for high performance. The Technical Services Manager is a key leadership role, reporting to the President, and is responsible for the technical standards, architecture, quality, and continuous improvement of all technology services. This role oversees technical operations, project engineering, service delivery standards, tools, and technology stack governance. The Manager defines technical work processes, ensures client environments meet company standards, handles technical escalations, mentors engineers, and drives improvements across tools, technologies, systems, and processes. It's a player-coach role combining hands-on technical expertise with team leadership, ideal for an experienced MSP engineer looking to shape technical service design and delivery.

Requirements

Bachelor’s degree in management information systems (MIS), networking, security or related technology area.
10 years of industry experience
5+ years of experience in Managed Services, IT Consulting, or a similar technical environment.
Experience supporting and designing solutions involving: Microsoft 365 and Azure, Active Directory, SQL, Exchange, Apple Mac / iOS, Networking and Firewall technologies, Endpoint Management, Backup & Disaster Recovery, Cybersecurity Technologies, Compliance Frameworks including CMMC, NIST, HIPAA.
Experience serving as a senior escalation resource.
Strong written and verbal communication skills.
Ability to communicate effectively with business owners, executives, and technical staff.

Nice To Haves

Enjoy solving root causes instead of repeatedly fixing symptoms.
Want to influence technical standards and best practices.
Enjoy mentoring and developing engineers.
Like creating consistency and reducing chaos.
Want a voice in technical decisions that impact clients and the business.
Take pride in building scalable systems, processes, and teams.
Think beyond individual tickets and focus on systems and long-term solutions.
Enjoy coaching and teaching others.
Are comfortable making difficult technical decisions.
Believe standards, documentation, and process are critical to success.
View leadership as helping others succeed rather than being the hero.

Responsibilities

Define and maintain technical standards, reference architectures, and best practices.
Drive standardization across Microsoft 365, cloud, security, networking, endpoint, and backup environments.
Improve documentation quality and technical consistency.
Reduce technical debt and recurring technical issues.
Serve as the senior technical escalation resource.
Lead root cause analysis and permanent corrective actions.
Mentor technicians, systems administrators, and project engineers.
Improve the overall technical capability of the organization.
Lead technical design and scope for infrastructure, cloud, cybersecurity, compliance, and modernization projects.
Validate project scope, architecture, and implementation plans.
Implement projects at a technical level and successful handoff to support.
Evaluate and improve monitoring, automation, security, backup, documentation, and management platforms.
Recommend enhancements that improve efficiency, scalability, and service quality.
Drive automation and standardization initiatives.
Develop technical training plans and career growth pathways.
Lead technical workshops, mentoring activities, and knowledge-sharing sessions.
Build a culture of continuous improvement and technical excellence.