Technical Services Manager
About The Position
The Technical Services Manager provides strategic and operational leadership for the development and improvement of flexible packaging films and bags. This hands-on leadership role bridges the gap between sales, R&D, and manufacturing, ensuring new products and process improvements are executed efficiently from concept to commercialization. The manager will lead a team to optimize materials, reduce costs, troubleshoot production issues, and ensure compliance with food safety regulations (FDA/SQF). This position is critical to ensure the plant remains competitive through innovation, quality, and operational efficiency in a highly technical production environment.
Requirements
- Bachelor’s degree in Polymer Engineering, Chemical Engineering, Mechanical Engineering, Packaging Science or related field.
- 5+ years of experience in flexible packaging manufacturing (film extrusion, converting, printing, or lamination preferred)
- Deep expertise in polymer extrusion, laminating adhesives, and converting equipment.
- Proven experience leading technical teams in a fast-paced, 24/7 manufacturing environment.
- Proficient in ERP systems (SAP, Oracle), CAD and Microsoft Suite.
- Strong communication skills. Ability to translate complex technical issues to non-technical stakeholders.
- Strong analytical and problem-solving skills with a data-driven approach.
- Must have excellent organization, time management, and attention to detail skills.
Nice To Haves
- Six Sigma or Lean Manufacturing Certification preferred
Responsibilities
- Follow all safety policies, procedures, and practices.
- Must keep work area clean and safe.
- Understanding and daily practice of 5S.
- Communicate with all required personnel inside and outside the company.
- Follow all food safety and consumer safety policies, procedures, and practices.
- Participate in GMP and food safety training.
- Reports all food safety concerns with urgency.
- Lead, mentor, and train a team of engineers and technicians, setting clear performance expectations and project milestones.
- Serve as the technical point of contact for clients, providing expertise in resin selection, film processing, and bag converting.
- Develop and implement best practices for extrusion, winding, and downstream converting processes.
- Troubleshoot on-site process issues, perform root cause analysis (CAPA), and implement corrective actions for films, bags, and lamination.
- Lead Operational Excellence (OPX360) as the CI Champion for the facility.
- Identify, evaluate, and validate new raw materials (resins, additives, inks, adhesives) and technologies to improve performance, enhance sustainability, and reduce costs.
- Manage product trials, new product introductions (NPI), and capital projects to ensure smooth application for clients.
- Maintain compliance with food safety regulations (FDA, SQF) and ISO quality management systems.
- Collaborate with production teams to improve efficiency, reduce scrap, and enhance product consistency.
- Collaborate with Plant Engineer Manager and maintenance team to optimize equipment performance, diagnose equipment issues, improve reliability, and implement upgrades to support process efficiency and product quality.
Benefits
- 401(k) plan with company match
- Comprehensive medical, dental, and vision insurance
- Flexible spending and health savings accounts
- Paid vacation
- Sick days
- Free onsite clinic
- Paid parental leave
- Paid holidays
- Wellness program
- Tuition Reimbursement Program (Non-Union)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
