Technical Services Manager - Customer Supplier Assurance

KETTLE CUISINE LLC•Everett, WA

9d•$100,000 - $130,000•Onsite

About The Position

The Technical Services Manager — Customer Supplier Assurance owns the technical administration and follow-through of Kettle Cuisine’s customer and co-manufacturer commitments. The role translates contracts, customer standards, supplier expectations, audit requirements, and change-notification obligations into clear internal actions, assigned ownership, verification, and timely response. The manager coordinates review and administration of customer contracts and technical requirements, maintains a controlled database of agreements and obligations, and translates customer expectations into practical internal standards, programs, and guidance. The role supports customer audits, technical discussions, corrective and preventive action (CAPA) follow-up, and closure evidence in collaboration with Quality and Food Safety owners. The position identifies gaps, risks, and unclear ownership; establishes controls and escalation processes; reports recurring risks; and recommends improvements across sites and functions. It also sets priorities, tracks commitments, and coaches assigned team members toward consistent execution. The role is based at the Everett Plant in Everett, Washington, and requires travel and work in manufacturing environments as needed.

Requirements

Bachelor’s degree in Food Science, Food Safety, Quality, Regulatory Affairs, Supply Chain, or a related field; equivalent relevant experience may be considered.
Seven or more years of experience in customer quality, supplier assurance, technical services, quality systems, or food manufacturing.
Experience interpreting customer contracts and technical standards.
Experience supporting customer audits, CAPA, and cross-functional projects.
Working knowledge of SQF/GFSI systems, HACCP/Preventive Controls, supplier approval, change control, and food-manufacturing operations.
Strong written and verbal communication, project-management, prioritization, and stakeholder-management skills.
Self-directed, with high integrity and sound judgment.
Organized and able to manage multiple priorities, projects, and metrics.
Strong analytical, problem-solving, and communication skills appropriate to the role.
Able to travel and work in manufacturing environments as required.

Responsibilities

Coordinate review and administration of customer contracts, codes of practice, supplier manuals, audit standards, and change-notification requirements.
Manage bid-sheet quality documentation, customer questionnaires, vendor-compliance packages, attestations, validations, and audit responses.
Maintain the controlled database of customer agreements, requirements, non-standard obligations, renewal dates, and notification levels.
Translate customer expectations for raw materials, supply chain, labeling, and master data into practical internal standards, programs, and guidance.
Support onsite customer audits and technical discussions, and coordinate CAPA follow-up and closure evidence with Quality and Food Safety owners.
Identify gaps, non-standard requirements, timeline risks, and unclear ownership before commitments are made.
Establish work controls, escalation paths, response timelines, and evidence requirements for customer supplier assurance.
Report recurring risks and recommend program improvements across sites and functions.
Set priorities, track commitments, and coach assigned team members toward consistent execution.
Model and support Kettle Cuisine’s Core Values and safety culture.
Develop individual team members and their careers; create a culture of accountability and performance.
Drive a focus on quality assurance and continuous improvement.
Plan work, track results, and resolve issues.
Represent Kettle Cuisine professionally with customers and internal leaders.
Address difficult situations with patience and respect; travel and work in manufacturing environments as required.