Technical Services Manager

Agiliti Health•Kansas City, KS

7d•Onsite

About The Position

Agiliti is a leading provider of medical equipment management solutions, helping healthcare organizations deliver safe, high-quality, and cost-effective patient care. Our teams ensure critical equipment is ready, reliable, and available when it matters most. We are committed to operational excellence, customer partnership, and developing strong leaders who drive performance across regions. As a Technical Services Manager, you will provide overall strategic direction, leadership, and management for biomedical and field service technicians within your assigned region. Lead and manage day-to-day operations of a technical services team supporting customers across a multi-state territory. Provide strategic direction to achieve individual, team, and organizational performance goals. Act as primary customer contact to maintain strong relationships, resolve critical issues, and ensure high service quality. Partner with Divisional Directors, Account Executives, Operations Managers, and service teams to drive revenue growth, cost containment, and service expansion. Manage customer equipment records, service schedules, and contract data within company systems. Oversee preventive maintenance, repairs, parts inventory, and equipment lifecycle management. Ensure compliance with equipment recalls, upgrades, regulatory requirements, and documentation standards. Monitor service expenses, inventory, technician productivity, and fleet compliance. Manage internal requisitions, purchase orders, and parts/supply inventory. Maintain accurate documentation for billing and regulatory compliance. Support district operations and step in for Operations leadership as needed. Recruit, train, coach, and develop technical staff, including ongoing performance feedback and career development. Foster a culture of accountability, teamwork, continuous improvement, and safety. Manage and maintain operational budgets and financial performance expectations. Proactively identify and implement continuous improvement initiatives. Perform additional duties as assigned.

Requirements

Manage and develop a team of 11 technicians across Kansas, Western Missouri, and Northern Arkansas
Lead regional operations with strong support from senior leadership
Provide overall strategic direction, leadership, and management for biomedical and field service technicians within your assigned region.

Nice To Haves

Opportunities to grow within a national healthcare services organization

Responsibilities

Lead and manage day-to-day operations of a technical services team supporting customers across a multi-state territory
Provide strategic direction to achieve individual, team, and organizational performance goals
Act as primary customer contact to maintain strong relationships, resolve critical issues, and ensure high service quality
Partner with Divisional Directors, Account Executives, Operations Managers, and service teams to drive revenue growth, cost containment, and service expansion
Manage customer equipment records, service schedules, and contract data within company systems
Oversee preventive maintenance, repairs, parts inventory, and equipment lifecycle management
Ensure compliance with equipment recalls, upgrades, regulatory requirements, and documentation standards
Monitor service expenses, inventory, technician productivity, and fleet compliance
Manage internal requisitions, purchase orders, and parts/supply inventory
Maintain accurate documentation for billing and regulatory compliance
Support district operations and step in for Operations leadership as needed
Recruit, train, coach, and develop technical staff, including ongoing performance feedback and career development
Foster a culture of accountability, teamwork, continuous improvement, and safety
Manage and maintain operational budgets and financial performance expectations
Proactively identify and implement continuous improvement initiatives
Perform additional duties as assigned