Technical Services Manager

Agiliti • Kansas City, MO

1d • Remote

About The Position

Agiliti is a leading provider of medical equipment management solutions, helping healthcare organizations deliver safe, high-quality, and cost-effective patient care. Our teams ensure critical equipment is ready, reliable, and available when it matters most. We are committed to operational excellence, customer partnership, and developing strong leaders who drive performance across regions.

As a Technical Services Manager, you will provide overall strategic direction, leadership, and management for biomedical and field service technicians within your assigned region.

Requirements

• Manage and develop a team of 11 technicians across Kansas, Western Missouri, and Northern Arkansas
• Lead regional operations with strong support from senior leadership

Responsibilities

• Lead and manage day-to-day operations of a technical services team supporting customers across a multi-state territory
• Provide strategic direction to achieve individual, team, and organizational performance goals
• Act as primary customer contact to maintain strong relationships, resolve critical issues, and ensure high service quality
• Partner with Divisional Directors, Account Executives, Operations Managers, and service teams to drive revenue growth, cost containment, and service expansion
• Manage customer equipment records, service schedules, and contract data within company systems
• Oversee preventive maintenance, repairs, parts inventory, and equipment lifecycle management
• Ensure compliance with equipment recalls, upgrades, regulatory requirements, and documentation standards
• Monitor service expenses, inventory, technician productivity, and fleet compliance
• Manage internal requisitions, purchase orders, and parts/supply inventory
• Maintain accurate documentation for billing and regulatory compliance
• Support district operations and step in for Operations leadership as needed
• Recruit, train, coach, and develop technical staff, including ongoing performance feedback and career development
• Foster a culture of accountability, teamwork, continuous improvement, and safety
• Manage and maintain operational budgets and financial performance expectations
• Proactively identify and implement continuous improvement initiatives
• Perform additional duties as assigned

Benefits

• Medical, dental, vision, 401(k), PTO, and more
• health insurance options for Medical, Dental & Vision plans
• Short- and Long-Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed