Technical Services Manager

Yancey Bros. Co. • Austell, GA

14h

About The Position

As the Technical Services Manager, you will be responsible for managing the Technical Communicators, analyzing and evaluating processes to improve the program, and developing a market to provide Technical Communicator services to our customers. The manager also ensures that proper communication channels between direct factory support and the dealer are open and working, and communicates any shortcomings to manufacturer representatives. The manager also communicates current and emerging commercial issues to CAT and assists in any reasonable manner.

Requirements

• Basic computer skills to include web searches and Word, Excel and PowerPoint
• Must be able to comprehend, speak and write the English language.
• Must possess excellent interpersonal and communication skills, in person, over the telephone, and through electronic media (email, text, PS databases, etc.) with individuals with many different experience levels (i.e. equipment operators to engineers).

Nice To Haves

• College or Technical degree a plus
• Mechanical aptitude
• Prior management experience

Responsibilities

• Manage Technical Communicator program to maximize customer and Technical Communicator uptime
• Grow the Commercial Tech Services program by developing innovative programs to sell to our customers
• Reach out to Sales, Product Support and Training with introduction to new technologies or issues that arise
• Oversee implementation of the Contamination Control Compliance (CCC) program
• Establish diagnostic Software requirements
• Communicate w/ factory on key issues
• Make customer visits when necessary to provide assurances regarding issues resolution
• Provide customer software, sales, support, and installation
• Make branch visits to get feedback on Tech Services support
• Manage the escalation of service support issues
• Manage technical aspects of Incident Reporting (liability)
• Ensure that the Technical Services staff is adequately sized and trained to meet the needs
• Maintain and implement internal reporting systems to allow internal customers a means of documented communications.
• Perform other duties as assigned

Benefits

• Aggressive compensation levels
• Technician tool allowances
• Full medical, vision and dental coverage
• Employee wellness programs
• Paid vacations
• Competitive Pay Structure
• Competitive Pay
• Individual Bonus Opportunities Available
• 401k Plan
• Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Business Mileage Reimbursement
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED