Technical Services Manager

City of Waukee•Waukee, IA

3d•Onsite

About The Position

The Waukee Public Library seeks an experienced individual to manage library technology, provide excellent staff support, and ensure smooth daily operations. The ideal candidate will possess strong technology skills, excellent communication abilities (verbal and written), and be a dependable leader. This role involves maintaining current systems, recommending future technology needs for a new building, and managing the Integrated Library System (TLC). Waukee is a rapidly growing city in Iowa, offering a family-friendly environment. The library is a busy, friendly, and collaborative workplace committed to consistency and excellence.

Requirements

Bachelor's degree in library science or a related field required.
Two years of public library work experience required, including experience maintaining library technology systems.
Ability to recognize and set priorities, plan, organize, implement, and evaluate system-wide projects.
Demonstrated success in interpersonal and communication skills.
Working knowledge of electronic services, Internet tools, social media and library related technology and trends, and the ability to embrace the challenge of continuously learning new tools, software, and technology to meet typical library needs.
Ability to conduct a reference interview and be able to answer reference questions with authority and tenacity to meet patron needs.
Demonstrates sound time-management skills by effectively and efficiently organizing, prioritizing, and completing multiple assignments in a timely manner.
Has a professional understanding of librarianship.
Be attentive to the City's and the Library's standards for customer service, accuracy, quality, efficiency and all City and Library policies and procedures.
Represents the City professionally and effectively to the community and library patrons.

Nice To Haves

Master's degree in library science preferred.
Supervisory experience preferred.
Comfortable working in close proximity to all age categories.
Continually seeks and participates in opportunities for continuing education and professional growth to maintain an understanding of trends and development in the library field.
Improves the effectiveness and efficiency of all library operations with positive and proactive creative approaches to challenges.
Understand and internalize the importance of seeking resolution to problems and concerns by bringing them to the direct attention of supervisor in a timely manner.

Responsibilities

Works with Assistant Library Director to implement a strategic vision for the library’s technical services functions.
Serves on the Library Management Team.
Recommends and administers department procedures and policies to implement library goals and objectives and meets the needs of library patrons.
Responsible for the recruitment, training, professional development and performance evaluation of direct reports, while overseeing and guiding their day-to-day activities.
Coordinates with other departments in planning, developing, and maintaining efficient workflows for library operations.
Manages and maintains the library's Integrated Library System (ILS), print management system, app, and website to resolve issues, and works to improve functionality.
Serves as liaison between the library and automation vendors, sales representatives, and City technology staff to resolve technology issues, updates, upgrades, and replacements.
Develops, implements, and manages cataloging, processing, mending, and overdue procedures of library materials.
Develops, implements, and manages ILL and IA Shares programs.
Evaluates and suggests annual departmental budget; manage and comply with budget allotment.
Provides quality customer service, readers’ advisory, new patron orientation and ongoing patron education, and answers reference questions.
Occasionally serve as staff member in charge, providing leadership to address emergencies, safety issues, and patron feedback.
Assists with digital collection and online resources development and maintenance.
Compiles statistics and reports as directed.
Provides ongoing training about online resources, library technology, and technical services procedures for library staff.
Investigates and responds to online, email and in-person inquiries; takes appropriate actions to resolve issues.
Performs other duties or assumes other responsibilities as apparent or assigned.