Technical Services Field Engineer - Solar Inverter (EE26110)
About The Position
The Technical Services Field Engineer will serve as the factory expert for the Company’s solar inverters, advising clients and Company engineers to resolve issues. This role involves analyzing client equipment failures using diagnostic tools, providing technical support, and performing commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems. The engineer will troubleshoot, isolate issues, repair or replace defective components, and report any hardware, software, or system design deficiencies to the factory. Responsibilities also include updating the CRM tool, preparing and issuing Service Advices, writing and reviewing field reports, maintaining safety qualifications, processing warranty replacements, responding to after-hours client issues on a rotating basis, and investigating suggested field changes. The role requires a commitment to Company Core Values and compliance with all policies and regulations.
Requirements
- Bachelor of science in electrical, mechanical, or related engineering field or equivalent via education and/or work experience
- 3 years of field engineering, customer support, development, or testing experience of photovoltaic inverter in the field or laboratory environment
- Knowledge of power conversion and distribution transformers
- Ability to work in all elements, depending on job location, time of year, heat, cold, rain & snow
- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
- Demonstrated continuous improvement in areas of responsibility
- Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
- Availability to travel, domestically and internationally, approximately 75%, occasionally with limited notice
Nice To Haves
- Controls engineering experience
- Low voltage drive engineering experience
- Photovoltaic Inverter power generation experience
- PPC and battery storage experience
Responsibilities
- Advise clients and Company engineers to resolve issues, as the factory expert for the Company’s solar inverters
- Analyze client equipment failures using diagnostics tools
- Provide technical support to clients and other engineers, when not in the field
- Perform commissioning, installations, quality inspections, and performance testing of photovoltaic inverter systems to meet design performance criteria
- Troubleshoot, isolate issue, repair and/or replace defective components
- Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned
- Update client relationship management (CRM) tool with appropriate case information to ensure timely and accurate reports
- Prepare Service Advices and issue to clients and field engineers as necessary
- Write and/or review field reports, and issue to clients as requested
- Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices
- Process warranty replacements, expediting when necessary
- Respond to client issues after regular business hours on rotating phone duty
- Investigate suggested field changes, report problems and recommend solutions to parent company as necessary
- Bring full effort to bear on tasks assigned by manager
- Give manager best advice
- Give earliest notice when work cannot be delivered as specified
- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
- Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment
- Comply with all Company policies, practices, and procedures and all regulations and laws
- Recommend viable improvements proactively
- Ensure effective utilization of business tools and processes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
