Field Service Engineer - Customer Technical Services
About The Position
The Field Service Engineer, part of the CTS group, is the primary technical contact representing Amcor to assist customers at their locations on filling lines, labeling, and automation applications. The Field Service Engineer is assigned requests from Sales, Plant Quality, and the Product Development Groups. The Field Service Engineer works with customer plant personnel (hourly, salaried, and plant management) on new product launches and routine service visits, Quality issues, Line improvements, and Training. These visits are intended to support Amcor products and address performance issues with equipment or Product Quality. This is a position with a good blend of technical hands-on and office work.
Requirements
- 2-5 years of combined education or related work experience is required.
- Travel Requirements 75%
- Strong mechanical aptitude and troubleshooting skills are required.
- A general working knowledge of electrical systems is required.
- Proficient in MS Office (Word/Excel/Power Point).
- Confident, motivated and the ability to work independently with customers, manufacturing plants and corporate groups while possessing data driven problem solving skills using proven and recognizable techniques.
Nice To Haves
- A degree in the area of Manufacturing or Engineering is preferred.
- Prior mechanical experience with filling lines and equipment is preferred.
- Experience in the plastics industry is desired.
Responsibilities
- Amcor representative at our customer maintaining both Customer-owned and Amcor-owned equipment and conducting periodic preventative maintenance while maintaining a trusted relationship with the customer.
- Lead in the assembly and preventative maintenance of Amcor-owned filling equipment.
- Lead in investigation and condition of Customer-owned equipment and recommendations for repair/replacement of worn and damaged tooling.
- Assist with customer problems and the generation of adequate information to communicate opportunities to the plant/corporate level.
- Support with field trials of Amcor packaging.
- Responsible for training of customer’s employees on proper product use.
- Responsible for training Testing methods required for product use in the market.
- Collect data and samples from suspect ware resulting in customer issues or out of specification product.
- Leads Root Cause investigation to resolve issues.
- Responsible for validating package performance at the customer’s site.
- Communicate with outside vendors on quotes, design, and scheduling of related projects.
- Perform necessary follow-up actions to ensure customer satisfaction.
- Completes full trip reports to document visits, report data and lead to resolution.
Benefits
- Medical, dental and vision plans
- Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
- Company-paid holidays starting at 8 days per year and may vary by location
- Wellbeing program & Employee Assistance Program
- Health Savings Account/Flexible Spending Account
- Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
- Paid Parental Leave
- Retirement Savings Plan with company match
- Tuition Reimbursement (dependent upon approval)
- Discretionary annual bonus program (initial eligibility dependent upon hire date)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
