Technical Services Engineer

MongoDB•Vancouver, BC

7h•$115,000 - $160,000•Hybrid

About The Position

MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers. We are looking to speak to candidates who are based in Vancouver for our hybrid working model. Cool things you’ll do MongoDB is on a mission to change the way people think about databases. Along the way, our customers and partners encounter questions and issues about how our approach to databases works for their use case. In Technical Services, it's our job to help these people. You'll be working alongside our largest customers and partners, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on standard methodologies in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' and partners’ needs - working with our product management and development teams on their behalf. You'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics. Externally, you will work with many of MongoDB's top ISV partners and ensure excellence for our joint customers. In addition, you will also be responsible for mentoring and ramping new team members and taking initiatives in building knowledge of new product lines within the MongoDB ecosystem.

Requirements

Exceptional problem-solving and customer service skills.
Deep technical experience.
Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
Experience managing large scale databases (e.g. RDBMS or NoSQL).
Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching.
Experience building and maintaining complex mission-critical production database systems.
Ability to read and write code, and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
Experience working with APIs and other application integration technologies.
Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
Experience analyzing issues holistically, from the application tier through the database, down to the storage.
Genuine desire to help people.
Ability to think on your feet, remain calm under pressure, and solve problems in real-time.
Desire and ability to rapidly learn a wide variety of new technical skills.
Ability to work collaboratively amongst cross functional teams (partner, sales, support, customer success, etc).
Willingness and clarity of thoughts to be able to work in ambiguous multi-party situations where motivations and incentives are sometimes misaligned.
General understanding of partner ecosystems.

Nice To Haves

Self-taught, insatiably curious, and multi-faceted.
Experience in one or more programming languages developing applications using a NoSQL or SQL database.
Strong understanding of authentication systems such as LDAP, Kerberos, AD.
Experience using or managing MongoDB.
Experience using distributed version control systems, and in particular git.
Experience using any cloud services stack such as AWS, Azure or GCP.
Experience with Kubernetes or other orchestration systems using vendor-specific Enterprise operators.
Experience in working software product teams, and familiarity with product release processes from planning to release.
Experience with one or more 3rd party partner technologies and software in the areas of security and fraud, big data analytics and AI, healthcare, content management, IoT, database performance monitoring and management; financial services, healthcare services, telco etc.
General understanding of the genAI concepts and technology companies in this space.

Responsibilities

Advise customers and solve their complex MongoDB problems.
Be an expert in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure, including Atlas and Cloud Manager.
Work alongside largest customers and partners, solving complex issues related to architecture, performance, recovery, and security.
Serve as an expert resource on standard methodologies for running MongoDB at scale.
Act as an advocate for customers' and partners’ needs, working with product management and development teams.
Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
Work with MongoDB's top ISV partners to ensure excellence for joint customers.
Mentor and ramp new team members.
Take initiatives in building knowledge of new product lines within the MongoDB ecosystem.