Technical Services Engineer III

Cariad, Inc. • Mountain View, CA

4h

About The Position

CARIAD, an automotive software development team within the Volkswagen Group, aims to make the automotive experience safer, more sustainable, more comfortable, more digital, and more fun by building a leading tech stack and a unified software platform for over 10 million new vehicles annually. The Technical Service Engineer III is crucial for establishing IT as a Service at CARIAD Inc., focusing on desktop engineering and endpoint management across Windows, macOS, Ubuntu, and iOS devices. This role demands technical expertise and strong service management skills to ensure reliable and secure systems administration, while maturing processes in change, incident, and problem management. Responsibilities include implementing and maintaining scalable desktop solutions, enforcing compliance and security standards, and managing the full lifecycle of IT assets. The engineer will also serve as a Tier 3 escalation point for complex endpoint issues and collaborate with cross-functional teams to deliver a seamless digital workplace experience, contributing to a stable, efficient, and user-centric IT environment.

Requirements

• Strong troubleshooting and analytical skills.
• Strong verbal and written communication skills.
• Ability to manage and prioritize multiple tasks in a fast-paced environment.
• Strong documentation and organizational skills.
• Analytical mindset with strong problem-solving skills.
• Familiarity with ITIL practices.
• Proficiency in desktop engineering across Windows, macOS, iOS, and Ubuntu.
• Experience with System Administration in both on-premise and Azure environments.
• Hands-on experience with Azure AD, Group Policy, Intune, Jamf, Landscape and software packaging.
• Hands-on experience with PowerShell scripting and automation.
• Hands-on experience with Endpoint security tools and patch management.
• Strong understanding of hardware and software asset lifecycle management.
• Experience supporting enterprise-scale environments.
• Incident response, root cause analysis, and change control processes.
• 5+ years of experience in IT support, desktop engineering, and systems administration.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Nice To Haves

• CompTIA A+ / Network+ / Security+/ Linux +.
• Apple Certified Support Professional (ACSP).
• ITIL Foundation Certification.

Responsibilities

• Serve as Subject Matter Expert (SME) specializing in desktop technologies including hardware, software, and end-user support.
• Implement, and maintain desktop environments for Windows, macOS, Ubuntu, and iOS.
• Manage endpoint configurations, including imaging, application packaging, and automated deployments.
• Support the evaluation and deployment of device management solutions (e.g., Intune, Jamf, Landscape).
• Oversee patch management processes and ensure timely updates for operating systems and applications.
• Enforce endpoint security policies including encryption, antivirus, device compliance, and vulnerability remediation.
• Create and maintain automation scripts (PowerShell, Python, etc.) to streamline provisioning, software installs, and maintenance.
• Collaborate with InfoSec to ensure device compliance with regulatory and security standards.
• Serve as Tier 3 escalation point for complex endpoint issues unresolved by helpdesk team.
• Support system upgrades and migrations under the guidance of the Principal Systems Engineer.
• Assist a Senior Systems Administrator in day-to-day activities.
• Administer Azure AD, and group policies for user/device management.
• Perform routine maintenance and health checks on core infrastructure systems and VDI.
• Maintain integrations with productivity tools (e.g., Microsoft 365, Google Workspace).
• Monitor system performance and coordinate upgrades or fixes as needed.
• Participate in disaster recovery planning and endpoint backup/restore strategies.
• Support change control processes for any updates or modifications to the desktop environment or related systems.
• Document all changes, coordinate approval workflows, and ensure rollback plans are in place.
• Take ownership of major incidents involving end-user systems or desktop infrastructure.
• Assist with root cause analysis (RCA) and implement long-term fixes to prevent recurrence.
• Ensure timely resolution of escalated tickets and adherence to SLAs and KPIs.
• Contribute to and help enforce the incident management and escalation process.
• Participate in CAB (Change Advisory Board) meetings and provide impact assessments.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior