Technical Services Engineer
About The Position
SoftPro is seeking a Technical Services Engineer to join our elite Technical Services Team. This role can be based at our Raleigh, NC headquarters in a hybrid capacity, or performed remotey. We are currently undergoing an operational transformation, shifting from traditional support to a modern Site Reliability Engineering (SRE) model. We aren't just looking for someone to "close tickets"; we are looking for a driven, self-starting engineer who wants to automate away the mundane, leverage AI to reduce noise, and safeguard the systems that power billions in real estate transactions. In this role, you will be the frontline shield for our most critical platforms. You will balance high-velocity incident response with strategic "toil reduction" projects. You will thrive in a high-stress, fast-paced environment where quality results and meeting strict SLAs are the baseline.
Requirements
- Driven Self-Starter: You don’t wait for a manual. You see a problem, you research it, and you solve it.
- Technical Foundation: Deep experience with MS Windows Desktop/Server OS, SQL Server, and Citrix environments.
- Automation Reflex: Proficiency in Python or PowerShell. If you have to do a task twice, your first instinct should be to script it.
- Analytical Thinking: Experience building, implementing, and monitoring server operations with a focus on logical troubleshooting.
- Resilience: The ability to stay clear-headed and effective in high-pressure, mission-critical situations.
- Communication: Concise written and verbal skills—you can explain complex technical issues to both devs and non-technical stakeholders.
Nice To Haves
- SRE Knowledge: Familiarity with Site Reliability Engineering concepts (SLOs, Error Budgets, Observability).
- AIOps Awareness: Interest or experience in using AI/Machine Learning to correlate data and filter operational noise.
- Tooling: Experience with Splunk, Azure Portal, or ServiceNow.
- Audit & Compliance: Experience working within regulated environments and following strict Change Management protocols.
Responsibilities
- Ensure 24x7 stability for SoftPro’s largest customers by managing, supporting, and deploying complex application components.
- Identify repetitive manual tasks and use Python, PowerShell, and AI-driven tools to automate them out of existence.
- Develop T-SQL and Splunk queries to identify patterns and prevent future outages.
- Utilize tools like AppInsights, Azure Portal, and Splunk to monitor system health and catch issues before the "blast radius" affects our users.
- Participate in major production incident triaging and contribute to the "blameless" post-mortem process to improve our infrastructure.
- Manage the full lifecycle of escalations through ServiceNow with high attention to detail and precise documentation.
Benefits
- Medical, dental, vision, disability, and more
- 401(k) with company match and Employee Stock Purchase Plan
- vacation, holidays, and parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
