Technical Services Engineer, Portworx (Shift: Monday - Friday from 9:00 AM - 6:00 PM PST)

Everpure•Santa Clara, CA

13d•$137,000 - $207,000•Onsite

About The Position

As a Technical Support Engineer for Portworx by Everpure, you will help enterprise customers run containerized workloads at scale across public, private, and hybrid cloud environments. You will serve as a cloud-native technical advisor throughout the customer lifecycle, from proof-of-concept installations through production deployments. Working with engineering, product, and customer success teams, you will diagnose complex distributed software challenges, accelerate incident resolution, and support cloud data management for global organizations. The role focuses on troubleshooting enterprise Portworx deployments and related Kubernetes, OpenShift, VMware container, and public cloud environments. You will investigate and resolve issues across applications, storage, and cloud infrastructure; collaborate with engineering on reproductions and fixes; provide technical assistance for pre-sales engagements, POCs, and production expansions; and document troubleshooting knowledge for customers and colleagues. This is primarily an in-office role based at the Santa Clara office, subject to Everpure’s policies. The stated schedule is Monday through Friday, 9:00 AM to 6:00 PM PST. The annual base salary range is $137,000–$207,000 USD. The role may be eligible for incentive pay and/or equity.

Requirements

Minimum 2–4 years of experience in customer-facing technical support work or SRE.
Proficiency troubleshooting container management platforms such as Kubernetes, OpenShift, Tanzu, or VMware container solutions, alongside public cloud environments such as AWS, Azure, or IBM Cloud.
Hands-on experience with infrastructure-as-code and automation tools such as Ansible, Terraform, Chef, or Puppet to deploy and manage software stacks.
Ability to triage, isolate, and resolve technical issues in complex distributed cloud software architectures and effectively escalate critical issues to engineering partners.
Strong collaboration and communication skills, including the ability to explain complex technical concepts to diverse internal and external stakeholders across multiple support channels.

Responsibilities

Analyze, troubleshoot, and support large-scale enterprise deployments of Portworx across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms to maximize availability and workload reliability.
Investigate, reproduce, and resolve complex application, storage, and cloud infrastructure issues across severity levels, using system logs and customer workflows to minimize downtime.
Collaborate with product engineering teams to isolate edge cases, develop reproduction strategies, and implement fixes that improve product quality and resilience.
Provide hands-on technical support during pre-sales engagements, customer proof-of-concept installations, and live production expansions.
Write internal and customer-facing Knowledge Base articles, technical guides, and FAQs based on troubleshooting scenarios.