Technical Services Engineer

Georg Fischer • Little Rock, AR

1d • Onsite

About The Position

At GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people’s lives around the globe. Join us to be part of a forward-thinking, people-centered company where your ideas and contributions truly matter. This is your opportunity to make a real impact in a collaborative, international environment. The Technical Services Engineer takes ownership of customer issues reported and sees problems through to resolution. The incumbent researches, diagnoses, troubleshoots and identifies solutions to resolves issue by following standard procedures for proper escalation of unresolved issues to the appropriate internal team. We’re GF, the global leader in Flow Solutions, solving some of the world’s most urgent challenges from ensuring access to clean water, supporting safe industrial processes and building critical infrastructure to enabling efficient buildings. We provide solutions that make an impact for millions of people. That’s what we call the Plus Effect, and it starts with you. We need people who bring exceptional performance, curiosity and a readiness to challenge the status quo. In return, you’ll thrive in collaborative teams that push each other to grow through the impact you create for customers, communities and society. Shape the future of Flow Solutions and your own.

Requirements

• Excellent verbal and written communication skills with the ability to train staff.
• Thorough understanding of quality control standards and methodologies.
• Thorough understanding of manufacturing and production in the industry.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Bachelor's degree in Mechanical or Industrial Engineering or related technical degree.
• Seven (7) to ten (10) years' experience in Manufacturing Engineering.
• Hands on experience in specification and design of plastics tooling, equipment, and automation.
• Previous project management experience.

Responsibilities

• Takes ownership of customer issues reported and sees problems through to resolution.
• Researches, diagnoses, troubleshoots and identifies solutions to resolve issues by following standard procedures for proper escalation of unresolved issues to the appropriate internal team.
• Provides technical information and identifies technical opportunities.
• Provides technical analysis of customer complaints.
• Provides advice, council and recommendations on all matters pertaining to the technical aspects of the Company's activities.
• Investigates customer issues using problem-solving techniques such as Six Sigma methodology to get at root cause of the challenging and complex issues internally and externally.
• Provides feedback to R&D for new product development opportunities.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior