Technical Services Director - Remote

ISS • Dallas, TX

10d • Remote

About The Position

The Technical Services Director will be wholly accountable to ensure safe and successful technical services execution in accordance with the account contract, client expectations, and technical services standard processes and
best practices.
The individual will assume the lead role in supporting the technical services operations delivery to the client. He/She/They will ensure a one team IFS culture is developed, and he/she/they will ensure ISS values and behaviors are always demonstrated both internal to ISS and with the client interfaces:
Lead and govern the on-account implementation of the technical services scope consistent with North America
processes and best-practice technology enablement and maintenance practices and strategies
Guide account operational service delivery optimization through best-practice implementation
Provide maintenance optimization strategy proposals to the client for consideration and implementation
Foster and lead a cohesive, informed, professional, and responsive technical work force

The ISS Technical Services client portfolios include corporate headquarters, corporate offices, large manufacturing facilities, laboratory, pharmaceutical and various critical environments, retail, warehousing, etc.; as such, this role requires proven experience across the depth of building services assets.
The individual will work in close collaboration with the Strategic Account Director, Key Account Manager, OP Lead, and/or other account leadership and will maintain an interface to the North America Head of Technical Services.
He/she/they will be the technical services single point of contact for the technical services delivery at the account level and will be responsible for:

Ensuring a high level of client satisfaction, establishing, and supporting the service delivery teams delivering key regional and local initiatives as well as ensuring consistency in process, procedure, and reporting
Ensuring the efficient and consistent operation of all facility engineering activities to meet contractual obligations with respect to the property portfolio throughout the geographic area
Driving the technical services contribution to savings glide paths and account plans with engineering specific objectives of cost savings, consistency, and risk management
Success Criteria
Effective and collaborative leader of technical personnel
Ability to work within tight timelines
Participate and embrace the development opportunities within group
Ability to guide colleagues in embracing process improvement measures
A drive to creative problem solving for new challenges
An interest in standardizing solutions to recurring challenges

Requirements

• Minimum 7 years’ experience in building engineering
• Minimum 5 years’ experience in Senior leadership position
• Proven self-starter that consistently delivers to outcome specifications
• Proven experience of operating in a similar role and environment
• Bachelor of Science degree in Engineering, or similar field of study required
• Excellent interpersonal and leadership skills
• Ability to work in team environment
• Excellent communication skills – written and spoken
• Excellent attention to detail
• Ability to develop processes and procedures
• Analytical skills / Systematic approach
• Practical working knowledge of best practice tools and techniques
• Practical experience in Hard Services contract delivery
• People Management
• Planning & Organizing
• Influence & Persuasiveness
• Customer Focus
• Specialist Knowledge
• Problem Solving/Decision Making/Analysis
• Communication
• Commercial Awareness
• Sales / Business development
• Creativity & Innovation
• Action Orientation
• Interpersonal Sensitivity
• Capacity for Change
• Personal Motivation
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at a time
• This role requires flexibility with regards to working hours and the ability to travel

Nice To Haves

• Professional Engineer (any discipline and State) is preferred
• Community association credentials (i.e., IFMA, BOMA) strongly preferred

Responsibilities

• Support the development / execution and leadership to technicians and engineers to site level engineering budgets and forecasts in accordance with the account financial timetable
• Be responsible to support the achievement of the agreed financial targets to include revenues and expenses
• Participate in the account quarterly business review and forecasting sessions
• Support achieving the agreed technical services growth targets for the account
• Look for opportunities to cross-sell services and work with other service lines to achieve same
• Support account leadership resources involved in the delivery of technical services. (E.g., recruitment, performance assessment, personal development, personal wellbeing, etc.)
• Actively support the management of the professional development of all technical services personnel
• Support the preparation and implementation of succession planning
• Support the implementation of technical services engineering systems supporting service delivery. Ensure effective and timely reporting from the systems
• Development and implementation of playbooks, standard operating, and maintenance procedures across all account-level technical services operations
• Drive client-specific initiatives such as savings targets, benchmarking, and best practice, including EHS risk management
• Act as the single point of contact for escalation of technical services product delivery issues and contact point for the appointed client stakeholder(s)
• Be accountable to support technical services service delivery to meet the contractual obligations
• Support and manage relationships with key stakeholders in the client’s organization
• Support the development and implementation of the technical services account business plan(s) which meets the client’s and ISS objectives
• Develop and maintain a detailed understanding of all client’s business and key factors influencing their requirement for our services
• Represent IFS in external networking forums and client functions
• Support account leadership team to ensure the adherence to the client Master Service Agreement and all technical services deliverables
• Support the achievement of the critical / key performance indicators and service levels agreements and other associated measures as contracted
• Support, evaluate and as required audit the account technical services change control process
• Enforce a zero tolerance to unsafe working practices to target a goal zero recordable incident rate
• Manage the effective and timely implementation of training plans to enhance and develop the skills of technicians and engineers to ensure they remain competent to carry out their assigned duties and reduce our reliance on sub suppliers
• Ensure the engineering practices are continuously compliant with legal, statutory, and contractual obligations and are being consistently executed across the account in accordance with ISS practice and best in class requirements

Benefits

• ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level