Technical Services Curriculum Engineer

MongoDB•Vancouver, BC

9d•CA$115,000 - CA$160,000•Hybrid

About The Position

The Curriculum Engineer will work closely with the Technical Services (TS) team and the rest of the TS Enablement program in order to create and maintain technical education modules for both new and upskilling team members to perform their support tasks at the highest levels. Responsibilities include designing, creating and delivering interactive internal training modules in cooperation with technical leaders and subject matter experts. This role is for candidates based in Vancouver for a hybrid working model.

Requirements

Experience developing and delivering technical education/training
Experience consolidating and presenting technical concepts from subject-matter experts
Familiarity with course development methodologies
Proven success in creating, delivering and managing effective hands-on learning
The desire and ability to rapidly learn a wide variety of new technical skills
One or more of the following technical skills (multiple is a bonus):
Experience using or managing databases
Experience coding in one or more of the languages with drivers supported by MongoDB (eg. Python, Node.js, Java, Ruby, C#, ...)
Experience managing software development projects/ processes/ SDLC
Experience with system administration of Linux servers or networks
Technical Support experience
Data analysis experience
Experience evaluating training effectiveness (through assessment rubrics etc)
Excellent written and verbal communication skills in English

Nice To Haves

Experience using and managing a major Learning Management System (LMS) or e-Learning platform
Experience using or managing MongoDB
Experience with Jira or Salesforce
Experience with Just-in-Time learning approaches
Experience with gamification of learning
Experience with GenAI, Agentic systems and process automation
Experience with project/program management

Responsibilities

Develop, maintain, and continually improve internal training materials (videos, slides, reference materials, evaluations, etc.)
Identify technical and procedural training needs across the team
Help foster a culture of continual learning, skill sharing through live training, coaching and mentoring
Build out the training curriculum, module hierarchy and training policies
Foster subject-matter expert contributions to the creation and review of technical content
Establish and report on training KPIs and success metrics
Create environments and technical exercises for hands-on engineering workshops
Improve practices and tooling related to the training content lifecycle
Evaluate and recommend the most effective delivery methods for training
Suggest the appropriate cadence to keep key skills fresh as well as supporting new product and feature readiness across the organization
Work with a globally distributed team across multiple time zones